St. James Mercy Health System, Hornell NY
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St. James Mercy Hospital


St. James Mercy Hospital
411 Canisteo Street
Hornell, NY 14843
Phone:   (607) 324-8000
Email:   information@sjmh.org
Website:   www.stjamesmercy.org


Adult Day Services – Mercycare Break
(607) 324-6976

Afternoon Grief Support Group
(607) 324-8153

Ambulatory Day Surgery

Aquinas Gift Shop
Hospital Auxiliary
(607) 324-8240
(607) 324-8749
411 Canisteo St.

Billing Questions
(607) 324-8030
(607) 324-8060

Bone Builders
(607) 478-5175
Desales Hall
440 Monroe Ave., Hornell

Cancer Services Program of Steuben County
(607) 324-8812 or 1 (877) 778-6857
Fax (607) 324-8152
411 Canisteo St.

Careers/Human Resources
(607) 324-8744
Fax (607) 324-8754

Cardiac Rehabilitation
(607) 324-8118

Chaplains Office
Hospital (607) 324-8153
Mercycare (607) 324-6995
After hours, call (607) 324-8000 and ask operator for chaplain on call

Compliance
Hotline (877) 673-6546

Development, Donations
(607) 324-8194
(607) 324-8240

Diabetes Education Program
(607) 324-8787

Dialysis
(607) 324-6951

Dietitian/Nutrition Counseling
(607) 324-8172

Discharge Planning & Case Management
(607) 324-8229

Drug Screening Collection Services
(607) 324-8279

Emergency Department
(607) 324-8890

Express Care Clinic
(607) 324-0490

Financial Counseling & Counselors
(607) 324-8030
(607) 324-8060

Founder’s Club
(607) 324-8194

  Foundation Annual Campaign
(607) 324-8240

Gift Shop
Hospital Lobby (607) 324-8749
McAuley Manor (607) 324-6982

Golf Tournament
(607) 324-8240

Hospice/Mercy Suite
Case Management
(607) 324-8229

Hospitalist Program
(607) 324-8000
411 Canisteo St.

Laboratory
(607) 324-8080
Companies (607) 324-8279

McAuley Manor at Mercycare
(607) 324-6918
1 Bethesda Dr.

Mercycare Addiction Treatment Center (MATCH)
(607) 324-6925
Fax (607) 324-6930
1 Bethesda Drive, Hornell

MercyLine Emergency Response System
(607) 324-8139

Multiple Sclerosis Support Group
(607) 545-6404
(607) 295-9852

Occupational Therapy
(607) 324-6974
(607) 324-6974 Mercycare Campus

Patient Access Supervisor
Patient Instructions
(607) 324-8275

Patient Education
(607) 324-8139

Physical Therapy
(607) 324-8280 Hospital
(607) 324-6969 McAuley Manor

Pulmonary Rehabilitation
(607) 324-8118

Quality of Care
Please see below

Respiratory Therapy
(607) 324-8780
Schedule appointments (607) 324-8279

Speech Therapy & Speech Language Pathologist
(607) 324-6967
(607) 324-6946

St. James Mercy Foundation
(607) 324-8240

Stress Lab Department
(607) 324-8733
Schedule appointments (607) 324-8279

Volunteer Services
(607) 324-8147

Reporting Quality of Care Concerns

Any safety or quality of care concern should be reported to Management (Department Director/Manager, Supervisor, or Administration). There is also a patient safety hotline (607-324-8771).

If staff or physicians feel their concern is not resolved they may report their concern to the Joint Commission:

Email: complaint@jointcommission.org

Fax: Office of Quality Monitoring, (630) 792-5636

Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181


 
 

St. James Mercy Hospital
411 Canisteo Street
Hornell, NY 14843
(607) 324-8000
information@sjmh.org
www.stjamesmercy.org

 
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All rights reserved.
St. James Mercy Hospital is located in Hornell, NY, and serves Steuben Co. and the surrounding region.

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