St. James Mercy Health System, Hornell NY
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St. James Mercy Hospital


St. James Mercy Hospital
411 Canisteo Street
Hornell, NY 14843
Phone:   (607) 324-8000
Complaints:   (607) 324-8703
Email:   information@sjmh.org
Website:   www.stjamesmercy.org


Adult Day Services at Elderwood
(607) 324-6990

Afternoon Grief Support Group
(607) 324-8153

Ambulatory Day Surgery

Aquinas Gift Shop
Hospital Auxiliary
(607) 324-8240
(607) 324-8749
411 Canisteo St.

Billing Questions
(607) 324-8030

Cancer Services Program of Steuben County
(607) 324-8812 or 1 (877) 778-6857
Fax (607) 324-8152
411 Canisteo St.

Careers/Human Resources
(607) 324-8744
Fax (607) 324-8754

Cardiac Rehabilitation
(607) 324-8118

Chaplains on Call
Call (607) 324-8000 and ask operator for
chaplain on call or contact a nurse

Compliance
Hotline (877) 673-6546

Coumadin Clinic
(607) 324-8144

Development, Donations
(607) 324-8146

Diabetes Education
(585) 335-4355
(585) 335-4284

Dialysis
(607) 324-6951

Dietitian/Nutrition Counseling
(607) 324-8172

Discharge Planning & Case Management
(607) 324-8229

Drug Screening Collection Services
(607) 324-8279

Emergency Department
(607) 324-8890

Express Care Clinic
(607) 324-0490

Financial Counseling & Counselors
(607) 324-8067

Founder’s Club
(607) 324-8146

  Foundation Annual Campaign
(607) 324-8146

Gift Shop
Hospital Lobby (607) 324-8749

Golf Tournament
(607) 324-8146

Hospice/Mercy Suite
Case Management
(607) 324-8229

Hospitalist Program
(607) 324-8000
411 Canisteo St.

Laboratory
(607) 324-8070
Companies (607) 324-8070
Elm Street Lab (607) 324-2735

McAuley Manor is now Elderwood at Hornell
(607) 324-6990
1 Bethesda Dr.

MercyLine Emergency Response System
(607) 324-8139

Multiple Sclerosis Support Group
(607) 661-6640
(607) 661-3397

Occupational Therapy is now at Elderwood

Patient Registration
Patient Instructions
(607) 324-8275

Physical Therapy
(607) 324-8280 Hospital

Pulmonary Rehabilitation
(607) 324-8118

Quality of Care
Please see below

Respiratory Therapy
(607) 324-8780
Schedule appointments (607) 324-8279

Speech Therapy & Speech Language Pathologist
(607) 324-6967
(607) 324-6946

St. James Mercy Foundation
(607) 324-8146

Stress Lab Department
(607) 324-8733
Schedule appointments (607) 324-8279

Volunteer Services
(607) 324-8147

Reporting Quality of Care Concerns

Any safety or quality of care concern should be reported to Management (Department Director/Manager, Supervisor, or Administration). There is also a patient safety hotline (607-324-8771).

If staff or physicians feel their concern is not resolved they may report their concern to the Joint Commission:

Email: complaint@jointcommission.org

Fax: Office of Quality Monitoring, (630) 792-5636

Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181


 
 

St. James Mercy Hospital
411 Canisteo Street
Hornell, NY 14843
(607) 324-8000
information@sjmh.org
www.stjamesmercy.org

 
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All rights reserved.
St. James Mercy Hospital is located in Hornell, NY, and serves Steuben Co. and the surrounding region.

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