St. James Mercy Health System, Hornell NY
St. James Mercy Health System, Hornell NY Home Find a Doctor Services and Clinics Patients and Visitors Careers School of Radiological Sciences Community and Education Contact Us



Ambulatory Day Surgery

Behavioral Medicine & Addiction

Cancer Services Progam

Cardiac Rehabilitation

Center for Colorectal Health


Diabetes Education

Diagnostic Medical Imaging

Dialysis Unit

Discharge Planning

Emergency Department

Express Care Clinic

General & Colorectal Surgery

Hospice Mercy Suite

Hospitalist Program

Laboratory Services

Long-Term and Chronic Care

Maternity & Women’s Health

Newborn Channel

Nutrition Counseling

Occupational Therapy

Orthopedic Services

Patient Channel

Physical Therapy

Psychiatric Care

Pulmonary Rehabilitation

Respiratory Therapy

Speech Therapy

Spiritual Care

Stress Tests

  Discharge Planning &

  Case Management
St. James Mercy Hospital

St. James Mercy Hospital’s Case Management department offers free discharge planning and social work services to patients and their families.

Our Case Managers help individuals with many different social, psychological or environmental needs that arise due to a patient’s illness, diagnosis or treatment.

As licensed registered nurses, our Case Managers understand a patient’s many needs, and act as a liaison between the hospital, patient, family, and community agencies. They also serve as a resource to other hospital departments and physicians to assist with long-term care placement, home care, insurance, medical equipment, rehab services, hospice, financial and protective issues, and more.

If you need assistance, contact our Case Management department at (607) 324-8229, Monday through Friday, 6:30 am to 4:00 pm. Additional information on local resources is available in our Discharge Planning booklet (PDF). Let us know how we can help you and your family.

The Patient Channel
During your stay, you have free access to The Patient Channel, a 24-hour, satellite-delivered education television network service. The Patient Channel provides credible, accurate and up-to-date information to patients and their families, caregivers and friends to help manage medical conditions and improve health.
Visit our Patient Channel page.

The Newborn Channel
During your stay, you and your family will have free access to The Newborn Channel, a 24-hour, satellite-delivered education television network that provides new parents with educational information. Topics include diaper changing, postpartum care, first aid, automobile safety, comforting a crying baby, coming home and more.
Visit our Newborn Channel page.


St. James Mercy Health
411 Canisteo Street
Hornell, NY 14843
(607) 324-8000

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St. James Mercy Health System includes St. James Mercy Hospital in Hornell, NY and serves Steuben Co. and the surrounding region

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