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Hornell, NY…St. James Mercy Hospital announced that it will implement workforce and benefits reductions effective July 19, 2010. The actions include reducing 20 full time equivalents (FTEs) and capping the paid time off (PTO) accrual.

According to Mary LaRowe, President and CEO of St. James Mercy Health System, “St. James Mercy Hospital and other health care organizations across the state continue to face serious financial challenges due to the weak economy, declining state funding, and decreasing reimbursement.” The past two years have been particularly difficult for St. James Mercy Hospital. “Several regional employers have closed or downsized, further weakening the economy and resulting in declining hospital revenues,” she said.

The 20 FTE reduction will be accomplished through the elimination of open positions, restructuring of some departments, and elimination or consolidation of positions. “Employees who are directly affected have been notified and will be provided support and options for their consideration,” said Ms. LaRowe. Employees were informed of the reductions on July 19. Other hospitals within New York State hospitals have taken similar steps, she said.

St. James Mercy Hospital is in the process of exploring a potential partnership with Guthrie Health System in Sayre, PA . Hospital officials anticipate that they will reach a more definitive idea of what a partnership may look like in the late summer or early fall. “St. James Mercy is excited and energized by the potential partnership”, said Ms. LaRowe.

For more information contact Kate Kreger, Director of Business Development and Marketing, at 324-8233.

Hornell, NY…St. James Mercy Hospital announced that it will temporarily close its Elm Street laboratory drawing station starting July 26, 2010. The closure is in response to reduced patient volumes.

“St. James Mercy Hospital, like many other hospitals, is facing serious financial challenges as a result of the weak local economy and reduced patient volumes, as health care consumers defer elective procedures and physician visits,” said Nancy Khork, Vice President of Performance Improvement. “We recognize the convenience the Elm St. lab provides our patients, physicians and community, and regret the need to close the facility. Unfortunately, declining revenues have forced the hospital to take some difficult actions.”

Laboratory services will continue to be offered at the Hospital’s main campus on Canisteo St. seven days a week (Monday – Friday 7AM to 8PM; Saturday and Sunday 7:30AM to 3:30PM).

For more information contact Kate Kreger, Director of Business Development and Marketing, at 324-8233.

Hornell, NY…St. James Mercy welcomes Hope Wisniewski, D.O., who will join the Hospital as a Hospitalist physician, starting July 8, 2010. She is joining the Medical Staff as a Hospitalist with Exigence Hospitalist Services, the Hospital’s provider of Emergency Department and Hospitalist physicians.

Dr. Wisniewski attained her Doctorate of Osteopathy from Midwestern University Chicago College of Osteopathic Medicine and completed her hospitalist Residency at St. John Medical Center in Westlake, Ohio. Originally from the Southern Tier, Dr. Wisniewski worked at Olean General Hospital prior to pursuing her Doctorate degree.

As a Hospitalist, Dr. Wisniewski specializes in caring for inpatients during their hospital stay. A Hospitalist acts as the provider and coordinator of care to eliminate much of the wait time for tests, results and consultations. Available 24 hours a day, 7 days a week, the Hospitalist becomes the center point for communication so that the patient, family, primary care physician, and specialists are well-informed. This expedites the care and treatment process and ensures that patients get the attention they need during their hospitalization.

Hornell, NY…St. James Mercy is pleased to announce that Robert W. Whelpley, MD will be joining the Hospital as an Adolescent Psychiatrist for Behavioral Health services, starting June 30, 2010.

Dr. Whelpley attained his Bachelor’s degree in Psychobiology at Binghamton University and his Doctorate of Medicine from Upstate Medical University. He completed his Residency in Psychiatry and a Fellowship in Child and Adolescent Psychiatry at the University of Rochester Medical Center.

According to Raja Rao, MD, Chief of Psychiatry at St. James Mercy, “Dr. Whelpley is a highly qualified professional who will enhance the depth of services we offer to adolescent patients in a seven-county area. With the shortage of psychiatric providers across New York State, we are very fortunate that Dr. Whelpley is joining us.”

Dr. Whelpley also qualified for a NYS “Doctors Across New York” loan repayment grant that was awarded to St. James Mercy in 2009. The grant helps new physicians repay their loans from qualified medical schools, in exchange for a minimum five-year commitment to practice in an underserved area.

Originally from Hornell, Dr. Whelpley is the son of Dr. Robert J. Whelpley, a Family Practice physician at St. James Mercy. For more information call 607-324-8881.

Hornell, NY…St. James Mercy Hospital is pleased to announce that Susan M. Mason, D.O. will be joining the Hospital as a Family Practice/Obstetrics provider for the hospital’s Greenwood and Alfred clinics on July 19, 2010.

Dr. Mason attained her Bachelor’s degree at Worcester (Massachusetts) State College and her Doctorate of Osteopathy from West Virginia School of Osteopathic Medicine. Originally a resident of Troupsburg, she completed her Osteopathic residency in Family Practice and Manipulative Treatment at Guthrie/Robert Packer Hospital in Sayre, PA.

Dr. Mason will begin seeing patients the week of July 26. To schedule an appointment at the Alfred office (35 Glen St., Alfred) call 607-587-8192. To schedule an appointment at the Greenwood office (Main St., Greenwood) call 607-225-4217.

Hornell, NY – St. James Mercy Hospital is pleased to announce that Kaleigh Porcaro has been named its 2010 Memorial Scholarship winner.

Awarded annually to one high school senior, the $500 scholarship was established over 20 years ago. To be eligible, the student must be a St. James Mercy employee or child of an employee, be accepted by an institution of higher learning, and submit an application and letters of reference.

Kaleigh will apply the award toward her education at Alfred State College, where she will pursue a Bachelor Degree in Nursing. During Kaleigh’s senior year at Arkport Central School, she took college classes with Corning Community and Alfred State, and participated in the New Visions program. She has been involved in a number of activities including a significant volunteer background, as well as working a part-time job.

Kaleigh’s parents are father Nick, and mother Kate Porcaro, who is a Department Secretary at St. James Mercy Hospital.

Six talented and ambitious students applied for the 2010 Memorial Scholarship. St. James Mercy congratulates Kaleigh and sends best wishes to her and the other five candidates, as they pursue their careers and continue to serve their communities.

Hornell, NY – The highlight of National Nurses’ Week at St. James Mercy is the announcement of the 2010 “Nurse of Excellence” Award winner, Carrie Steffey, RN, and Honorable Mentions, Pam Manktelow, RN, BC, CLC and Bonnie Button, RN. Winner of the 3rd Annual “Nurse of Excellence” Award, Carrie Steffey, RN, is the nurse manager of ICU and medical/surgery, and is currently working toward her Bachelor of Science in Nursing. Ms. Steffey’s nomination included accolades such as, “While working as supervisor and clinical lead in ICU, she never hesitated work extra or off shifts to cover open shifts. Carrie always has the patient’s best interest at heart.”

Honorable Mention goes to Pam Manktelow, RN, in the MOMS/PCAP Program, and Bonnie Button, RN, Patient and Anticoagulation Education.

The selection process is based on written nominations submitted by peers that demonstrate the following attributes: “clinical proficiency, teamwork, service of excellence inpatient care and contributions to St. James and the community.” With over thirty-six different nurses nominated, the committee was challenged in choosing between so many well-qualified and skilled nurses. According to Trish Uldrich, Chief Nursing Officer at St. James Mercy, “Nurses represent the largest group of health care workers in America, at 2.9 million strong. St. James is very fortunate to employ over 200 of these compassionate professionals who play such a vital role in the outcomes of our patient care. Not only do these nurses provide hands-on patient care but they must also be committed to continuing their education throughout their careers.” The nursing profession is often described as an art and a science that embraces dedicated people with varied interests, strengths and passions because of the many opportunities the profession offers. Nurses have many roles – from staff nurse to educator to nurse practitioner and nurse researcher – and serve all of them with passion for the profession and with a strong commitment to patient safety. The 2010 theme for National Nurses Week, which begins each year on May 6 and ends on May 12, the birthday of Florence Nightingale, is “Nurses…Caring Today for a Healthier Tomorrow”. St. James Mercy honors all 200 of its nursing staff and thanks them for the spirit of care and service they so readily give.

Hornell, NY… Starting May 17, St. James Mercy Hospital will begin participating as a provider of electronic information to the Rochester Regional Health Information Organization (RHIO). RHIO is a secure health information exchange system that gives authorized medical providers access to essential patient information such as lab results and radiology reports. This is one of several major steps St. James Mercy is taking to enhance timely access to data and improve quality of care.

According to Bonnie Welch, Chief Information Officer at St. James Mercy, the RHIO will help improve the quality of care. “People often visit many different offices and physicians when getting help with a medical condition,” she said. “With a RHIO, your information goes where you go. That helps your doctors make more informed decisions about your care with accurate, up-to-date information.”

When health information is shared through a RHIO, patients can also avoid repeated testing, get second opinions more easily, and minimize errors caused by hard-to-read handwriting and transcriptions. It also is extremely helpful in the event of a health emergency.

Patients must provide consent for their providers to view information electronically through the RHIO. “Your information is only shared with your doctor if you sign a consent form,” said Ms. Welch.

The RHIO has many built-in features that make it highly secure. “Patient information is protected at the hospital or doctor’s office, and is only accessible by authorized users,” Ms. Welch said. She noted that most people’s health information is already being shared with other providers via phone, fax or paper as part of the normal course of care.

The state and federal government are promoting the creation of RHIOs to move toward national standards for secure electronic exchange of health information. Eventually all hospitals and physicians who participate in Medicare and Medicaid will be required to join a RHIO.

The Rochester RHIO is one of about 300 in development nationwide, and serves a ten-county region. Including St. James Mercy Hospital, twenty healthcare organizations in the Greater Rochester area are currently participating.

Physicians and consumers can get more information by visiting www.grrhio.org, e-mailing info@grrhio.org, or calling 1-877-865-RHIO (7446).

Hornell, NY…Governor David Paterson proclaimed May 12 as “Health Care Auxilian Day” in New York State. St. James Mercy Hospital is joining hospitals across the state in recognizing the dedicated auxilians who annually donate over five million hours of service to their health care facilities and communities. Over 100 Auxiliary members will be honored by St. James Mercy at a luncheon on June 8.

Founded in 1904, St. James Mercy’s Auxiliary volunteers thousands of hours each year toward fundraising and community service projects. Through their past fundraising efforts, Auxiliary members have purchased much-needed equipment for the hospital and nursing home including ICU beds, furniture for maternity, and grants to support adult day care and McAuley Manor programs. The Auxiliary manages the gift shops at Mercycare and the hospital, as well as coordinates events to benefit the hospital including book fairs, Tree of Life program, uniform sales, food fairs and bazaars. In addition, the Auxiliary was a recipient of the 2009 Health Association of New York (HANYS) “Auxiliary Advocacy Recognition Award” for its commitment as an advocate for St. James Mercy Hospital. St. James Mercy’s Auxiliary is led by Nancy Bartell, President.

According to Mary LaRowe, President and CEO of St. James Mercy, “The Auxiliary makes it possible for us to fulfill our mission – to be a healing presence in our rural communities, and address the needs of the poor, underserved and disadvantaged. These volunteers often work behind the scenes to provide comfort and support to patients, families and staff. We are so fortunate to have this dedicated and talented group, committed to serving the many needs of people who come to us for care.”

Across New York State there are more than 75,000 health care auxilians who initiate, fund, and volunteer for a wide variety of patient and family care services. In addition, auxilians provide advocacy support for health care reform. “For 106 years, our Auxiliary members have been active and vital, giving their time, energy and effort to better the lives of patients,” said Ms. LaRowe. “They are special people who play a vital role as health care ambassadors to our communities.”

Hornell, NY – The Hornell Rotary Club has engaged the laboratory services of St. James Mercy Hospital for its annual Community Blood Screening. The screening will be offered from 6:00 to 10:00 AM on Saturday, May 22, 2010 in the St. James Mercy Cafeteria, please use the Canisteo Street Entrance.

The Community Blood Screening Program serves as an early warning system for participants in identifying current or potential health problems. A comprehensive blood screening is conducted for a $35 fee with the results sent to the participant’s physician. Additional screening for Prostate Cancer is available for an additional fee as well.

Interested participants are asked to contact the Community Services Office at St. James Mercy Hospital at (607) 324-8188 to register.

St. James Mercy Hospital is sponsoring a “Flocking Flamingo Fundraiser” to benefit Relay for Life to support the American Cancer Society.

For a $10 donation, individuals pay to have a friend’s or family’s yard “flocked” with plastic pink flamingos. The “flocked” victim can then pay a donation to have the flamingos placed in another yard. All proceeds from this good-spirited fundraiser will benefit American Cancer Society’s Relay for Life.

Other activities are scheduled in Hornell the week of May 2 to kick off Relay for Life, including “Paint the Town Purple”, an opportunity for participating organizations to use the color purple to raise awareness of cancer.

All of the activities over the next three months will culminate in the Relay for Life celebration on August 14th at James St. Park in Hornell. Relay for Life is an overnight community celebration where individuals and teams camp out and take turns walking around a track relay-style to raise funds, and celebrate the lives of those who have had cancer. St. James Mercy will have a team and booth at the August event.

For more information on the Flocking Flamingo Fundraiser contact Becky Baker (607-324-8290) or Carrie Steffey (607-324-8864) at St. James Mercy Hospital.

In observance of National Healthcare Decisions Day on April 16, staff from St. James Mercy Hospital will host an information table at the Hornell Wegmans pharmacy from 2PM - 6PM. The public is invited to stop by and learn about advance healthcare planning.

Now in its third year, National Healthcare Decisions Day is a collaboration of national, state and community organizations to ensure that all adults with decision-making capacity in the US have the information and opportunity to communicate and document their healthcare decisions. St. James Mercy Hospital is joining 800 other national, state and community organizations to participate in the third annual NHDD on April 16.

The objectives of NHDD are to provide much-needed information to the public, reduce the number of tragedies that occur when a person’s wishes are unknown, and improve the ability of healthcare facilities and providers to offer informed and thoughtful guidance about advance healthcare planning to their patients.

Healthcare planning guidance is available through the Case Management, Social Work, and Spiritual Care offices at St. James Mercy Hospital and McAuley Manor. For more information contact St. James Mercy’s Social Work department at 324-6945.

March 29, 2010…Officials from St. James Mercy Hospital, Hornell, NY, announced today that they have entered into a formal agreement with Guthrie Health to explore an affiliation between the two organizations. St. James Mercy Hospital is a member of Catholic Health East, a Catholic health system based in Newtown Square, PA.

“We are focused on exploring options for how to best preserve and enhance the availability of quality health care services to the communities currently served by St. James Mercy Hospital. We’re very excited about the possibilities a relationship with Guthrie offers us,” states Mary LaRowe, President and CEO of St. James Mercy Health System. “One of the greatest challenges facing hospitals in rural areas is insuring that our communities are able to attract and retain adequate numbers of primary care and specialty physicians to provide local access to care. Providing physician support is one of Guthrie's strengths.”

Joseph Scopelliti, MD, President and CEO, Guthrie Clinic and Co-CEO, Medical Affairs for Guthrie Health, understands these challenges. “One of the reasons I believe we have been successful throughout the 100-year history of our group practice is that we have a commitment to working collaboratively with others to provide comprehensive care.”

LaRowe adds that developing a relationship with a like-minded organization with experience in deploying advanced technologies is another area of interest for St. James Mercy Hospital. “Guthrie is ahead of the curve in terms of its use of digital diagnostic systems and recently put into place a system-wide electronic health record,” she said. “Organizations that are successful in implementing these types of systems are truly at the forefront of health care, so we are very interested in learning from Guthrie's experience.”

“It’s premature to speculate where these discussions might take us,” states Mark Stensager, President and CEO, Guthrie Healthcare System and Co-CEO, Administrative Affairs, Guthrie Health. “We have been successful in partnering with a number of other organizations in ways that fit well within the communities involved. One of our longest affiliations has been with Corning Hospital, the result of which has been the development of a depth and breadth of services unique for a community of that size.”

Discussions are expected to proceed for the next few months. More information will be forthcoming once the nature of the relationship is determined.

ST. JAMES MERCY HEALTH SYSTEM Founded in 1890, St. James Mercy Health System is sponsored by the Sisters of Mercy of the Americas: New York, Pennsylvania, Pacific West Community. St. James Mercy Health System is comprised of St. James Mercy Hospital, McAuley Manor at Mercycare long-term care facility, and various clinics throughout the rural service area. Its 225 beds provide a full range of services including emergency, acute medical and surgical, adult and adolescent psychiatric, obstetrics and gynecology, in-patient addiction treatment, long-term care, adult day care, dialysis, ventilator, and behavioral health day treatment. Special services include sleep disorders studies; cardiac and pulmonary rehabilitation; physical, occupational and speech therapy; and a school of radiologic sciences. Its affiliate, Cancer Services of Steuben County, provides education and referral services for cancer screening and treatment.

CATHOLIC HEALTH EAST Catholic Health East is a multi-institutional Catholic health system located in eleven eastern states from Maine to Florida. It includes 34 acute care hospitals, 4 long-term acute care hospitals, 25 freestanding and hospital-based long-term care facilities, 14 assisted-living facilities, 4 continuing care retirement communities, 8 behavioral health and rehabilitation facilities, 32 home health/hospice agencies, and numerous ambulatory and community-based health services. Catholic Health East facilities employ approximately 54,000 full-time employees as partners in ministry.

GUTHRIE HEALTH Guthrie Health is dedicated to providing high-quality and accessible health care that meets the needs of the entire family. Guthrie Health is a not-for-profit health care organization, formed by Guthrie Clinic and Guthrie Healthcare System that includes primary care and specialty physicians, a tertiary care teaching hospital that serves as a Level II Regional Trauma Center, community hospitals, and a research institute as well as home care and a long-term care facility. Guthrie Health offers a wide range of services and programs designed to enhance the health and well-being of those it serves within a six-county region of New York and Pennsylvania.

Hornell, NY…In cooperation with the NYS Department of Health, St. James Mercy Hospital is alerting the public about an infectious intestinal disease called Clostrium difficile (“C. diff”) that is spreading in the northeast U.S.

C. diff can cause diarrhea and other serious intestinal problems. It is triggered by direct contact with the bacteria, usually when a person touches a contaminated surface or material and then touches his or her mouth, nose or eyes.

“C. diff can pass easily from person-to-person or surface-to-person,” said Patricia Butray-Frey, Infection Preventionist at St. James Mercy. “When you touch a contaminated surface or material, you pick up C. diff bacteria. You can then pass them onto whatever you touch next, be it another person or surface.”

There has been an increase in a new strain of the bacterium that causes the infection, and recent cases include healthy people who have no risk factors for C. diff. According to the Department of Health, there has been a recent increase in C. diff cases in western and central New York. St. James Mercy has recently seen several patients with the infection.

C. diff spores can survive for weeks or even months on surfaces and materials, she said. “Because of this recent concern, we have taken immediate steps in our hospital and nursing home to increase infection control procedures to minimize the spread of C. diff among patients and staff.”

Key risk factors for contracting C. diff infection include:
• Current or recent antibiotic use
• Advanced age, especially people with a previous C. diff infection
• Severe underlying illness or weakened immune system
• Current or recent stay in a health-care setting
• Living in a nursing home or long-term care facility
• Recent gastrointestinal surgery
• Current use of a nasogastric tube

Proper hand washing is key to avoiding infection, said Ms. Butray-Frey. “We are advising the public to wash their hands often. The same applies to our hospital and nursing staff before entering and before leaving a patient’s room. In addition, we are taking extra precautions when cleaning and disinfecting equipment and furnishings, and advising staff to wear and change out gloves, masks and gowns before entering or exiting a patient’s room.” Alcohol-based hand sanitizers are not considered to be effective against C. diff, she added.

The symptoms of C. diff can range from mild to severe. “Infected people can experience diarrhea, abdominal pain or cramping, fever, nausea and loss of appetite,” said Ms. Butray-Frey. “Patients should contact their health provider if symptoms persist or become severe.”

She reminds the public that that best prevention against C. diff is hand hygiene. “Washing your hands frequently before and after touching other people or surfaces is the best way to avoid getting this potentially serious infection,” said Ms. Butray-Frey. For more information regarding C. diff (Clostridium difficile) visit www.cdc.gov

Hornell, NY...St. James Mercy Health is joining hospitals nationwide in observing “Cover the Uninsured” Week, March 14th – 20th.

According to census data, 46 million Americans are uninsured. Nine million are children, and more than 8 out of 10 are in working families. According to Sharon McQuate, VP Mission Services for St. James Mercy, “St. James Mercy’s mission states that we are committed to being a transforming, healing presence within the rural communities we serve, particularly addressing the needs of the poor, underserved and disadvantaged. As such, we have a variety of services already in place to help people get needed health care services,” including:

- Financial Counseling Services, which comprise of staff to assist un-insured and under-insured patients. Several programs are available at St. James Mercy including an interest-free payment arrangement; referral to NYS medical assistance programs, and financial subsidy program. St. James Mercy’s friendly financial counseling specialists help people find the most suitable program, to expedite medical treatment for themselves or family members. To make an appointment, call 607-324-8142 or 607-324-8000.

- Cancer Services Program of Steuben County provides low-income, uninsured and under-insured women and men access to comprehensive breast, cervical and colorectal cancer screening exams and treatment services. Over 100 health care providers in the greater Steuben Co. area are part of the Cancer Services Program network. To determine eligibility or to enroll, phone 324-8103 or 877-778-6857.

- MOMS/PCAP Program, which offers on-site Medicaid enrollment for pregnant women to cover their health care needs and those of their unborn baby and any uninsured children. Based on household income, initial coverage is guaranteed for 45 days. Upon completion and approval of the Medicaid application, coverage is provided for the entire pregnancy and two months after delivery, and one year for the baby. Eligibility income guidelines extend to 200% of the federal poverty level. Women with primary medical insurance can also be eligible for Medicaid through the program. Women are referred to MOMS/PCAP by a health care provider. For more information about the program or physician referral, call 607-324-8760.

St. James Mercy also can help patients and families locate a physician. Visit www.stjamesmercy.org and click on “find a physician”, or call 324-8000 and ask for the Medical Staff Coordinator.

Hornell, NY…St. James Mercy Hospital is pleased to announce that Irvin C. Oh, MD will be joining the Hospital as an Orthopedic Surgeon on March 1, 2010.

Dr. Oh attained his bachelor degree from the University of Wisconsin (Madison), and graduated from medical school at Kosin University College of Medicine (Korea). He completed his residency at Samsung Medical Center and clinical fellowship at the Hospital for Special Surgery in New York City.

Dr. Oh’s special interest is foot and ankle surgery, and he has published and presented a number of papers on orthopedic procedures and research. Currently living and practicing in New York City, Dr. Oh is participating in a visiting physician program at NYU Hospital for Joint Diseases to advance his knowledge and surgical skills in arthroscopy and sports medicine.

According to Dr. Bradley Truax, St. James Mercy Chief Medical Director, “Dr. Oh is an experienced and well-respected surgeon who will greatly expand our orthopedic services. He is looking forward to coming to Hornell, and we are confident he will be successful at St. James Mercy.”

Dr. Oh’s office will be located at 432 Canisteo St., Hornell, and he will begin seeing patients the week of March 8. A primary care physician referral is necessary to schedule an appointment. For more information, call 607-324-8195 starting February 22.

Hornell, NY...Take some time this January to observe Cervical Health Awareness Month and learn what you can do to detect and prevent cervical cancer. “Cervical Health Awareness Month is an excellent time for women to talk to their health care provider about cervical cancer screening and prevention,” said Marlene Cocchetto of The Cancer Services Program of Steuben County. “Regular health visits and follow-up care can help women avoid cervical cancer.” There usually aren’t any symptoms of cervical cancer in its earliest, most treatable stage. So it is important for women to get a Pap test (or Pap smear) regularly. The Pap test can prevent cervical cancer or find it early. In the United States, the Pap test has reduced cervical cancer rates by more than 70%. Cervical cancer is almost always caused by persistent infection with the human papillomavirus (HPV) which is a common virus that can be spread from one person to another during sex. Women who are sexually active can reduce their risk for HPV infection by using latex condoms during sex and by reducing the number of sexual partners. Females between the ages of 9 and 26 or their parents can also talk to their doctor about the HPV vaccine which protects against the types of HPV that most often cause cervical cancer. “It is still important for women to have regular Pap testing even if they’ve received the HPV vaccine,” said Ms. Cocchetto. In addition to HPV infection, there are other factors that increase a woman’s risk of developing cervical cancer, including:

• Not having regular Pap tests • Not following up with your health care provider if you had a Pap test result that is not normal • Having HIV, the virus that causes AIDS, or another condition that makes it hard for your body to fight off health problems • Smoking

“All women are at risk for cervical cancer and should visit their health care provider for regular Pap testing,”said Ms. Cocchetto. “It is especially important for women who have not had a Pap test within the past five years to get screened because six out of ten cervical cancers occur in women who have never received a Pap test or have not had one in the past five years.” It also is important to continue getting a Pap test even if you think you are too old to have a child, or are not having sex anymore.

There are many ways women can live a healthy lifestyle and help improve outcomes related to cancer. These include not smoking and avoiding second-hand smoke, making healthy food choices, getting regular physical activity, maintaining a healthy weight, and getting recommended cancer screenings.

New York State and the Centers for Disease Control and Prevention fund Cancer Services Program Partnerships in each county to provide access to cervical cancer screening to uninsured women, ages 40 and older. For more information call The Cancer Services Program of Steuben County at 877-778-6857 or 607-324-8690. To find a partnership in your community, visit http://www.nyhealth.gov/nysdoh/cancer/center/partnerships/ or call 1-866-442-CANCER (2262). For more information about the HPV vaccine, visit: http://www.nyhealth.gov/prevention/immunization/human_papillomavirus/index.htm For more information about cervical cancer, visit: http://www.cdc.gov/cancer/cervical/index.htm

Hornell, NY...St. James Mercy Hospital announces that Thomas P. Stuver, MD will be providing cardiology services in Hornell, effective December 3rd. An independent physician from Rochester, NY, Dr. Stuver will provide services at the office of Dr. Francis Nullet of St. James Mercy Hospital, who is relocating out of state.

A Board-certified interventional cardiologist, Dr. Stuver is familiar to the area, having practiced in Hornell in the past as well as treating patients transferred from St. James Mercy Hospital.

“Dr. Stuver is an accomplished cardiologist who is well-versed on the types of heart conditions we see in the region,” said Bradley Truax, MD, Chief Medical Officer. “We are delighted that he has joined our team to help meet the diverse health care needs of our community.”

Dr. Stuver completed his Medical Doctorate at SUNY (Syracuse) Medical School, and trained in cardiology at Strong Memorial Hospital in Rochester. A Fellow of the American College of Cardiology (FACC), he currently serves as an interventional and consultative cardiologist with the Rochester Cardiopulmonary Group, one of upstate New York’s premier cardiology practices.

Dr. Stuver will be located at St. James Mercy’s cardiology office at 430 Canisteo St. in Hornell, on Thursdays starting December 3rd. For more information call 607-324-2402.

Hornell, NY...St. James Mercy Hospital will expand its Emergency Department (ED) on November 1, 2009 by adding a “Fast Track” process to see and treat patients more efficiently. The Fast Track process will be utilized during peak ED hours – 11:00 AM – 11:00 PM seven days a week.

Fast Track is a process of triaging (assessing) individuals to the appropriate level of care, based on the severity of their condition. When an individual enters the Emergency Department, an expert triage nurse determines if the person needs basic emergency care or more complex care. If basic emergency care is needed, the individual will be seen through the Fast Track process. If the person’s condition is more complex, he or she will be treated in the central ED.

“With Fast Track, patients will be seen and treated more efficiently, reducing wait times and shortening the overall ED visit,” said Trish Uldrich, St. James Mercy’s Chief Nursing Officer and Vice President of Person Centered Care. “Should a patient’s condition worsen while being treated in the Fast Track process, it will only take seconds to facilitate and deliver a higher level of care.”

St. James Mercy is partnering with Exigence Emergency Services to provide staff for the ED and Fast Track services. “Since we began working with Exigence in July 2009, we have received very good feedback from patients and staff on the improved quality of emergency care and reduced turnaround time,” said Ms. Uldrich. “Exigence has a strong commitment to improving the patient experience, quality of care, and patient safety.”

Ms. Uldrich emphasized that patients treated through the Fast Track process are ED patients. Thus, a normal ED co-pay will apply. Patients who do not have health insurance will be referred to St. James Mercy’s financial counseling service (607-324-8142) to apply for Charity Care.

St. James Mercy is also expanding its primary care services. On November 1, the primary care clinic located at the hospital, known as Express Care, will relocate to 460 Canisteo Street, Hornell (the former extension clinic operated by Dr. MacKellar) under the name, “St. James Mercy After Hours Clinic”. This walk-in clinic is for basic primary care needs and will be open Monday through Friday, 3:00 PM – 8:00 PM, and Saturday 8:30 AM – 3:30 PM. A more formal announcement on the St. James Mercy After Hours Clinic will be released in the near future.

For more information contact Kate Kreger, Director of Business Development and Marketing, at 324-8233.

Hornell, NY...As H1N1 influenza (swine flu) continues to spread in New York State, medical experts ask local residents to follow basic guidelines if they or family members suspect flu-like illness.

Bradley Truax, MD, Chief Medical Officer at St. James Mercy, urges residents who are not seriously ill to avoid going to hospital emergency departments. Instead, they should contact their primary care doctor or a health clinic.

“We’re asking for everyone’s help to make sure that emergency department treatment remains available for people who truly need it,” Dr. Truax said. “In addition to caring for people with severe cases of H1N1 flu, local hospitals still have to manage their regular patient caseload.”

“We realize that many people are concerned because of the number of cases of this new flu in our state, and the fact that some people have died from the virus,” he said. “That’s understandable, but it may help to know that for most individuals, H1N1 flu will be no worse than the normal seasonal flu.” Most people recover from seasonal or H1N1 flu without needing medical treatment.

He emphasized that mildly sick individuals or those who do not actually have the flu create risk by coming to a hospital emergency department because:
• the individual could get the flu from someone who is waiting there;
• the individual could give the flu to others; and
• the individual could delay important health care for seriously-ill persons waiting to be treated.

In the event of a declared flu emergency, St. James Mercy has developed a “Code Flu” plan to direct people to appropriate locations for assessment. “If we declare a flu emergency at St. James Mercy (called a ‘Code Flu’) residents who need to be assessed by medical personnel will be directed to an off-site location,” said Dr. Truax. “This will help reduce traffic in the emergency department, and the potential to infect other patients and staff.”

Flu-like illness includes fever, chills, headache, cough, sore throat, runny nose, body aches, tiredness, and sometimes diarrhea or vomiting.

The best thing people can do if they have flu symptoms is to stay home, reiterated Dr. Truax. “But for those who truly need to be assessed, they should first contact their doctor. If we have a major surge in flu and activate our ‘Code Flu’ plan, that will also help address an extreme situation.” St. James Mercy will advertise its Code Flu plan through radio, television and newspapers, with instructions on where to go for assessment if a flu emergency is declared.

For more information on H1N1 influenza and caring for sick individuals visit www.nyhealth.gov, www.cdc.gov, or www.stjamesmercy.org, or call the NYS Dept. of Health Flu Hotline at 800-808-1987.

Hornell, NY...With growing concerns about H1N1 influenza (swine flu), medical experts suggest taking commonsense steps when caring for themselves or someone with the flu.

Bradley Truax, MD, Chief Medical Officer at St. James Mercy, urges people with non-serious flu symptoms to contact their primary care doctor or a health clinic, rather than go to the emergency department.

Flu symptoms include fever, chills, headache, cough, sore throat, runny nose, body aches, tiredness, and sometimes diarrhea or vomiting. Most people recover from seasonal or H1N1 flu without needing medical treatment, Dr. Truax said. “In fact, most flu patients can be best cared for and are most comfortable at home.”

Here are the recommended guidelines for caring for sick individuals at home:
• Give them medications such as acetaminophen to help reduce fever.
• Make sure they get rest and plenty of fluids.
• Individuals under the age of 19 should never be given aspirin to reduce pain or fever, because it could cause a rare but potentially serious condition called Reye’s Syndrome.
• Individuals who are sick should stay at home until the fever has disappeared for at least 24 hours, without the use of fever-reducing medicine.

Some people should seek medical care if they have the flu. Individuals who have conditions that may result in more severe illness from influenza, should call or see their health care provider if they have flu symptoms, including: • women who are pregnant • children younger than five • persons 65 and older • persons of any age who have a medical condition such as diabetes, heart disease, or asthma Their healthcare providers may decide to prescribe medications for the flu. You should monitor sick individuals and seek medical attention for the following: • Flu patients who become dehydrated. Children in particular can become dehydrated in a short period of time. Signs of dehydration include dry mouth and tongue, lack of tears, dark circles or sunken eyes, decreased urine output and lethargy (extreme drowsiness or pronounced lack of interest in their surroundings). If these signs occur, call your healthcare provider. Get emergency care if your healthcare provider cannot be reached. • Flu patient who have severe or worsening illness. In adults, the signs of severe or worsening illness are rapid or difficulty breathing, pain or pressure in the chest or abdomen, bluish skin color, dizziness or confusion, increasing fever, or severe persistent vomiting. In children, the signs of severe or worsening illness include increased fever, rash, rapid or difficult breathing, bluish skin color, irritability, lack of responsiveness (not waking up or not interacting), and not drinking enough fluids.

Here are the most important ways to protect yourself and others from getting sick: • Keep the sick person away from other people as much as possible. • Remind the sick person to cover their cough, and frequently wash their hands with soap and water or use an alcohol-based hand rub, especially after coughing and/or sneezing. • Have everyone in the household clean their hands often, using soap and water or an alcohol-based hand rub. • Ask your health care provider if household contacts of the sick person – particularly those contacts who may be pregnant or have chronic health conditions – should take antiviral medications to prevent the flu. • If you are in a group considered at high risk for complications from influenza, you should attempt to avoid close contact (within 6 feet) with household members who are sick with influenza. If close contact with a sick individual is unavoidable, consider wearing a face mask, if available. The best thing people can do if they have flu symptoms is to stay home, reiterated Dr. Truax. “But for those who truly need to be assessed, they should first contact their doctor. If we have a major surge in flu and activate our ‘Code Flu’ plan, that will also help address an extreme situation.” St. James Mercy will advertise its Code Flu plan through radio, television and newspapers, with instructions on where to go for assessment if a flu emergency is declared.

For more information on H1N1 influenza and caring for sick individuals at home visit www.nyhealth.gov, www.cdc.gov, or www.stjamesmercy.org, or call the NYS Dept. of Health Flu Hotline at 800-808-1987.

Hornell, NY – October is National Breast Cancer Awareness Month, and The Cancer Services Program of Steuben County urges all women to learn about their risk and talk to their health care provider about getting screened for breast cancer…early detection is key to effective treatment.

To protect their health, women age 40 and older should get a mammogram every one to two years, with or without clinical breast exams. Today, thanks to early detection and treatment advances, women are surviving breast cancer and living longer, healthier lives. When breast cancer is found early, 97 percent of the cases can be effectively treated.

Breast cancer is the second leading cause of cancer-related death among women in New York State, after lung cancer. Last year, about 14,000 women in New York State were newly diagnosed with breast cancer, and more than 2,900 women died from the disease.

Although the causes of breast cancer are still unknown, the following factors may increase a woman’s risk for breast cancer:

• Advancing age
• Being younger when you had your first menstrual period
• Starting menopause at an older age
• Never giving birth or delayed giving birth to first child until age 30 or older
• Not breastfeeding
• Having a personal or family history (on the mother’s or father’s side of the family) of breast cancer, or carrying certain gene mutations such as BRCA 1 or BRCA 2
• Being overweight or obese
• Being sedentary
• Having a history of radiation exposure to the chest
• Taking hormone replacement therapy for an extended period of time

“Having one of these risk factors does not mean that you will be diagnosed with breast cancer,” said The Cancer Services Program. “Many women who are diagnosed with breast cancer do not have any risk factors or unusual symptoms. Women who are concerned about their risk of breast cancer should talk to their health care provider. Women with a personal or family history of breast cancer might also consider genetic counseling.”

Although there is still much to be learned about the causes of breast cancer, there are many ways men and women can live a healthy lifestyle and help improve outcomes related to cancer. These include not smoking and avoiding second-hand smoke, making healthy food choices, getting regular physical activity, maintaining a healthy weight, and getting recommended cancer screenings.

There is a program in Steuben County that provides access to cancer screenings to uninsured women, age 40 and older. There are also programs that offer support or legal services to women with breast cancer and their families.

Please contact the Cancer Services Program of Steuben County at 607-324-8690 for more information or to schedule an appointment.

You can also visit http://www.nyhealth.gov/nysdoh/cancer/center/partnerships/ or call 1-866-442-CANCER (2262) to locate a genetic counselor, legal services and breast cancer support programs in your community.

Hornell, NY...St. James Mercy Hospital announced that it implemented a major patient safety program on September 14th. Called “No Shortcut to Safety”, the program will eliminate the use of so-called “dangerous” abbreviations when writing patient care orders and charts, to help prevent medical errors.

“No Shortcut to Safety” includes a comprehensive list of abbreviations from the Institute for Safe Medication Practices (ISMP). The ISMP list is a much higher standard than what is used at most hospitals. All St. James Mercy staff that make patient notes or write medical orders will adopt the ISMP list.

“Misinterpretation of handwritten orders is a big problem in health care,” said Bradley Truax, MD, Chief Medical Officer. “Although they save time, some abbreviations can be easily misunderstood and in turn lead to medical errors, painful complications, and longer hospital stays. Using the ISMP list will help reduce the potential for mistakes,” he said. The new abbreviations list will be implemented in all inpatient, outpatient, clinic, long-term care, and behavioral health units.

“No Shortcut to Safety” follows another recent quality initiative at St. James Mercy. “Earlier this year we invested in a Barcode Medication Verification (BMV) system to help prevent errors when giving medications at the bedside,” said Dr. Truax. “With BMV, our medication dispensing accuracy rate is 96%, and increasing. We will continue to introduce new and better ways to improve patient safety – our number one priority.”

Hornell, NY...St. James Mercy announced that it has received $9,300 in proceeds from the LPGA Corning Classic golf tournament held in May. This year’s final tournament raised $270,000 in total for area charities.

$237,000 was distributed to 11 area hospitals for women’s health care programs. In addition, $8,500 was presented to Camp Star for disabled children, $4,500 to the Lions Club for eye care programs, $5,000 to the George Douglas Scholarship fund, and $15,000 to the First Tee of Corning golf program for children.

The 2009 Corning Classic marked the end of the longest-running LPGA event with the same title sponsor, name and venue in tournament history…31 years! Since 1979, the tournament has raised close to $5.7 million for regional charities in upstate New York and Northern Pennsylvania. St. James Mercy has received a total of $162,830 over the years, which has been used to significantly improve women’s health services in the Hornell area.

The April announcement that the Corning Classic would cease after this year was a disappointment to LPGA players, volunteers, and charities alike. However, Corning, Inc. (the primary sponsor) is honoring its three-year commitment to support the charities through the year 2011.

St. James Mercy Health System has been a supporter of the LPGA Corning Classic since 1979, offering volunteers to run the event. “From our Directors, management team, physicians and employees, we commend all involved in the LPGA Corning Classic for their dedication to improve healthcare in our communities,” said Mary E. LaRowe, CEO and President of St. James Mercy Health. “We would also like to thank the LPGA Corning Classic for their continuing commitment to hospitals like us in a time when financial support is critically important to so many.”

Hornell, NY...St. James Mercy Foundation announced that it has contracted with The Marlin Group to provide coordination of the 2009 Annual Campaign to as interim coordinator through the end of the year.

Mr. Taylor was born in Wellsville, NY and recently relocated to this area. During his career he has led major fundraising efforts in higher education as well as non-profit organizations, including a six-hospital foundation in Chicago. A graduate of Boston University, Mr. Taylor has worked in communities, both large and small, throughout the U.S. and Canada.

According to Mary LaRowe, President and CEO of St. James Mercy Health System, “Mr. Taylor is a seasoned fundraising professional who understands the challenges and needs of health care organizations. He is familiar with our area and will easily network with the local community to promote awareness and support of St. James Mercy Hospital.”

This year’s Annual Campaign will focus on strengthening the hospital’s increased commitment to achieving quality outcomes. Funds will be used to help improve the health status of our community through new and improved technologies.

“St. James Mercy is a remarkable regional institution,” commented Mr. Taylor. “For more than a century we have striven to meet the health care needs of our community. Through the Annual Campaign we seek to forge philanthropic partnerships that will allow our exemplary physicians, staff, and volunteers to further benefit the people we serve.”

For more information contact Robert Taylor, Annual Campaign Coordinator, at 607-324-8194 or rtaylor@sjmh.org.

Hornell, NY…St. James Mercy Health Sleep Disorders Laboratory recently received program re-accreditation and was upgraded to a sleep center by the American Academy of Sleep Medicine (AASM). St. James Mercy is the only accredited sleep center within a 50-mile radius of Hornell, and one of only several accredited facilities in the greater western NY region.

Being upgraded to a sleep center allows St. James Mercy to diagnose and treat a wider range of sleep disorders. “The American Academy of Sleep Medicine congratulates St. James Mercy Health Sleep Disorders Laboratory on fulfilling the high standards required for receiving re-accreditation as a sleep disorders center,” said Dr. Clete Kushida, AASM president. “The center is a significant resource to the local medical community and will provide academic and scientific value in addition to the highest quality care for patients suffering from sleep disorders.”

To receive a five-year accreditation, a sleep center must meet or exceed all standards for professional health care as designated by the AASM. “The accreditation process involves detailed inspection of a center’s facility and staff, including an evaluation of testing procedures, patient contacts, and physician training,” said Trish Uldrich, St. James Mercy Chief Nursing Officer. “Additionally, our goals must be clearly stated and include plans for positively affecting the quality of medical care in the communities we serve.”

The American Academy of Sleep Medicine is a professional medical society for clinicians, researchers, and other health care providers in the field of sleep medicine. As the national accrediting body for sleep disorders centers and labs, the AASM is dedicated to setting standards and promoting excellence in sleep medicine heath care, education and research. The organization currently accredits more than 1,600 sleep medicine centers and laboratories across the country.

St. James Mercy Sleep Disorders Laboratory is located on the 3rd Floor of St. James Mercy Hospital, 411 Canisteo Street, Hornell. The program is staffed by Dr. Joseph Modrak, Director and Board-certified in Sleep Medicine and Pulmonology; Dr. Pasquale Picco, Associate Director and Board-certified in Pulmonology; Kimberly Crist, RRT, Manager; Bridget South and Jillian Eldridge, Sleep Technicians; and Kathy Miller, Secretary. For more information call 607-324-8781.

Hornell, NY…St. James Mercy Health System has received clarification of the new federal standard regarding identify theft prevention, that goes into effect August 1, 2009.

Hospital officials have determined that patients will not be required to present a photo ID for health care services. However, patients will need to present a form of valid identification, such as an insurance card, Medicare card, employee badge, or other form of ID. This identification requirement applies to new or existing accounts starting August 1, 2009.

For more information on the ID requirement, call St. James Mercy’s Registration Department at 607-324-8276.

WILLIAMSVILLE, NY — Exigence, a healthcare management organization that is owned and managed by physicians, was chosen to manage the St. James Mercy Hospital Emergency Department and Hospitalists program, effective July 1, 2009. Exigence now manages Emergency Departments, Hospitalist programs and urgent care centers throughout the country.

Located in Hornell, New York, St. James Mercy Hospital has been serving the Southern Tier region for nearly 120 years. St. James Mercy is a leader in its community in terms of service, employment and economic impact. The hospital and its outpatient facilities have approximately 230,000 patient visits a year, including 12,000 through the Emergency Department. St. James Mercy is a member of Catholic Health East, a multi-institutional Catholic health system with facilities in 11 states.

St. James Mercy introduced its Hospitalist program five years ago. Hospitalists are physicians who specialize in adult medicine, whose sole responsibility is caring for hospitalized patients, from admission through discharge. They staff the hospital 24 hours a day, seven days a week, and are immediately available for admissions and emergencies. Hospitalists work closely with each patient’s primary care physician to provide high quality and well-coordinated care.

“Like many rural hospitals, St. James Mercy faces numerous challenges including quality of care, recruitment and retention of providers, patient safety, and regulatory and financial pressures,” said Greg Daniel, MD, MBA, Chief Executive Officer, Exigence. “Our extensive experience in Upstate New York will allow Exigence to make an immediate impact on the delivery of care to St. James Mercy patients.”

According to Mary LaRowe, St. James Mercy President and CEO, “We are pleased to partner with Exigence for Emergency Department and Hospitalist services. Exigence has a strong and proven commitment to improving patient satisfaction, quality of care, and patient safety.”

Dr. Daniel added, “For nearly a decade, Exigence has been the sole provider of Emergency Department services for Catholic Health’s 180,000 patients each year in the greater Buffalo area. Our mission and core values work in tandem with those of Catholic Health to deliver quality, compassionate healthcare—we are now committed to doing so at St. James Mercy as well.”

Headquartered in Williamsville, New York, Exigence develops and manages customized Emergency Medicine, Hospitalist, Urgent Care, Occupational Medicine and Wellness programs. The organization serves over 400,000 patients annually. Exigence also provides consulting services in areas such as Emergency Department design, electronic medical record systems, urgent care management, rapid response programs and on-call panels.

Hornell, NY – St. James Mercy is pleased to announce that Brandon Geist has been named its 2009 Memorial Scholarship winner.

Awarded annually to one high school senior, the scholarship was established over 20 years ago. To be eligible, the student must be a St. James Mercy employee or child of an employee, be accepted by an institution of higher learning, and submit an application and letters of reference.

Brandon will apply the $500 scholarship toward his education at Roberts Wesleyan College, where he will pursue studies in Nursing. Brandon is involved in a number of activities and has a significant volunteer background.

Brandon’s parents are mother Sherri, and father Ezra Geist, who is an Emergency Room Coding Specialist for St. James Mercy.

Nine talented and ambitious students applied for the 2009 Memorial Scholarship. St. James Mercy congratulates Brandon and sends best wishes to him and the other eight candidates, as they pursue their careers and continue to serve their communities.

Hornell, NY…St. James Mercy Health announced that it has appointed Raja V. Rao, MD, as Chief of Psychiatry for its behavioral health services, effective June 15, 2009.

Dr. Rao, a Board-eligible Psychiatrist, has worked in the Southern Tier for the past 27 years, most recently as Consulting Psychiatrist for Allegany Co. and Steuben Co. ARC, and as a private practitioner in Hornell and Olean. Dr. Rao also served as Consulting Psychiatrist for Hornell Mental Health Clinic and various addiction and mental health programs in Cattaraugus Co. Dr. Rao completed his Doctor of Medicine at Gandhi Medical College (India) and his Psychiatry Residency at City Hospital at Elmhurst (Queens, NY).

According to Bradley Truax, MD, Chief Medical Officer at St. James Mercy, “We are very pleased to welcome Dr. Rao to St. James Mercy. He is a seasoned professional who understands our local mental health needs, and brings a wealth of knowledge to our behavioral health services.”

St. James Mercy provides a full spectrum of inpatient, addiction, and outpatient mental health services. “We serve people from Steuben and six surrounding counties, offering ‘one-stop’ referral, treatment, and follow-up for many types of behavioral health concerns,” said Dr. Truax. “Consistent with the mission of St. James Mercy, we also assist these patients with their non-clinical needs such as insurance, transportation, housing, and education, to help them lead a more healthy and productive lifestyle.”

For more information on St. James Mercy’s behavioral health services, call 607-324-8839 or visit www.st.jamesmercy.org.

Hornell, NY – The Dialysis Unit at St. James Mercy accepted a check in the amount of $8,200 as the recipient of the 2009 “Hair Gone Wild” event held on May 13th at the Knights of Columbus in Hornell.

Joan Lecceardone, Dialysis Unit Director, gratefully accepted a check from Kristi Hawley, owner of New Dimensions Salon & Day Spa and event organizer, as Mary LaRowe, President/CEO of St. James Mercy, looked on. Dialysis Unit plans to use the proceeds toward the purchase of a portable ultrasound machine. According to Mrs. Lecceardone, “This new equipment will enhance the dialysis procedure and make treatment for the patient more comfortable. We are thrilled to have this donation, the generosity is overwhelming! It was a great event, and Kristi and her staff did a wonderful job.”

There were over 60 participants, including 30 models and four major sponsors, who helped make the evening a success. According to Mrs. Hawley, the highlight of the event was, “Being able to raise this amount of money in a recession. It was fun; we were doing what we like to do, and we were able to do it in support of our community! There will definitely be a 2010 ‘Hair Gone Wild’… I’ve already started working on an idea.”

Hornell, NY – During National EMS Week, May 17-23, St. James Mercy is pleased to recognize the well-trained Emergency Medical Services (EMS) personnel who stand ready to serve the community everyday, regardless of the circumstances.

According to Dr. John Robshaw, Medical Director of Emergency Services at St. James Mercy, “National EMS Week gives us the opportunity to honor the professionals who provide lifesaving care to people in our community when every minute counts, before they even get to the emergency department. The selflessness and commitment these extraordinary people bring to their jobs 24-7 deserves our recognition and thanks.”

When is it necessary for immediate medical treatment? EMS Week is an appropriate time to review the guidelines. Ask the following questions in making the decision to call an ambulance:
- Is the victim’s condition life-threatening?
- Could the victim’s condition worsen and become life-threatening on the way to the hospital?
- Does the victim require the skills or equipment of paramedic or emergency medical technicians?
- Could the distance or traffic conditions cause a delay in getting the victim to the hospital?

If the answer to any of these is “yes,” or possibly yes, it is best to call EMS (911 in most communities). Paramedics and emergency medical technicians can begin medical treatments at the scene and on the way to the hospital and alert the emergency department of the patient’s condition en route.

Teri Symonds, RN EMT-B Emergency Medical Services Training Coordinator at St. James Mercy, recommends, “When calling for help, speak calmly and clearly. Give your name, address and phone number; give the location of the victim and describe the problem. Do not hang up until the operator tells you to, because he or she may need more information or may need to give you instructions.” For more information on EMS Week visit www.acep.org.

Hornell, NY – The highlight of National Nurses’ Week at St. James Mercy is the announcement of the 2009 “Nurse of Excellence” Award winner, Cindy France, LPN, and Honorable Mention, Ann Vetter, RN. Winner of the 2nd Annual “Nurse of Excellence” Award, Cindy France, LPN, works the night shift at McAuley Manor nursing home. According to her nomination, “she cares for the residents as if they were her family. She listens to them and is quick to give them a hug and a smile. The residents love her. She is an awesome person!”

Honorable Mention goes to Ann Vetter, RN, in Radiology. Ann’s nomination included accolades such as, “Ann is the most patient nurse I have ever worked with. She always takes the extra step to make sure the patient is getting the best patient care possible.”

The selection process is based on written nominations submitted by peers that demonstrate the following attributes: “clinical proficiency, teamwork, service of excellence inpatient care and contributions to St. James and the community.” With over twenty-eight different nurses nominated, the committee faced a difficult decision when choosing between so many well-qualified and skilled nurses.

According to Trish Uldrich, Chief Nursing Officer at St. James Mercy, “Nurses represent the largest group of health care workers in America, at 2.9 million strong. St. James is very fortunate to employ over 200 of these compassionate professionals who play such a vital role in the outcomes of our patient care. Not only do these nurses provide hands-on patient care but they must also be committed to continuing their education throughout their careers.” Becky Baker, Physician Office Operations Manager, says “There are currently 18 nurses that work in our physician offices. They are at the forefront of healthcare everyday as they care for patients and families and interact with physicians and peers. We appreciate each and every one of them as they make a difference in our patients’ lives.”

The nursing profession is often described as an art and a science that embraces dedicated people with varied interests, strengths and passions because of the many opportunities the profession offers. Nurses have many roles – from staff nurse to educator to nurse practitioner and nurse researcher – and serve all of them with passion for the profession and with a strong commitment to patient safety.

The 2009 theme for National Nurses Week, which begins each year on May 6 and ends on May 12, the birthday of Florence Nightingale, is “Nurses: Building a Healthy America”. St. James Mercy honors all 235 of its nursing staff and thanks them for the spirit of care and service they so readily give.

What St. James Mercy is Doing

St. James Mercy’s Infection Preventionist, Safety Director, and our clinical personnel are closely monitoring the global Swine Flu (Influenza A – H1N1) situation. Please rest assured that they are working diligently to maintain a safe environment for all staff, patients and visitors. We have a very capable Incident Command Structure within our facilities that will be activated if needed.

We are getting regular updates from the New York State Department of Health (NYSDOH) and the local Health Department. Our regional planning partnership with these State and local entities enables St. James Mercy to respond quickly to situations, such as a potential Swine Flu scenario.

What You Should Do

We will continue to update employees and patients on this evolving situation. As such, we would like to recap the recommendations from the Centers for Disease Control (CDC) in regards to Swine Flu:

- Cover your nose and mouth with a tissue when you cough or sneeze. Throw the
tissue in the trash after use.

- Wash your hands with soap and water or alcohol-based waterless hand sanitizers, especially after you sneeze.

- Avoid close contact with anyone with flu-like symptoms, especially if not
wearing a mask. - If you get sick, STAY HOME from work or school and limit contact with others.

- Avoid touching your eyes, nose or mouth.

- If you feel you may be ill, contact your primary care physician.

If you have any questions about Swine Flu, you are advised to call the NYSDOH Swine Flu hotline at 1-800-808-1987

Here are the most current statistics on Swine Flu:

U.S. Human Cases of Swine Flu Infection
State and Number of Laboratory Confirmed Cases

California 10 cases
Kansas 2 cases
New York City 45 cases
Ohio 1 case
Texas 6 cases
Total Count 64 cases
International Human Cases of Swine Flu Infection See: World Health Organization As of April 28, 2009 11:00 AM ET

DOCUMENTS OF INTEREST:

- General influenza information: http://www.nyhealth.gov/diseases/communicable/influenza/
- Swine Influenza and You (English): http://www.cdc.gov/swineflu/swineflu_you.htm
- Interim Recommendations for Facemask and Respirator Use in Certain Community Settings Where Swine Influenza A (H1N1) Virus Transmission Has Been Detected: http://www.cdc.gov/swineflu/masks.htm?s_cid=tw_epr_76
- Guidance for Clinicians & Public Health Professionals: http://www.cdc.gov/swineflu/guidance/
- Antiviral Drugs and Swine Influenza: http://www.cdc.gov/swineflu/antiviral_swine.htm

OTHER IMPORTANT REFERENCE LINKS:

CDC: - Main Swine Flu Web Link: http://www.cdc.gov/swineflu/
- Case Counts: http://www.cdc.gov/swineflu/investigation.htm
- Guidance and Recommendations: http://www.cdc.gov/swineflu/recommendations
- Influenza General Resources: http://www.cdc.gov/flu/pandemic/
- Key Facts: www.cdc.gov/swineflu/key_facts.htm
- Seasonal Flu Overview: http://www.cdc.gov/flu/weekly/
- Traveler’s Health Web: http://www.cdc.gov/travel/contentSwineFluUS.aspx

DHHS: - Pandemic Flu: http://www.pandemicflu.gov/index.html
- Federal and world response stages: http://www.pandemicflu.gov/plan/federal/fedresponsestages.html
- Use of Pneumococcal Vaccine: http://www.pandemicflu.gov/vaccine/pneumococcal.html
- State-by-State Pandemic Planning and status: http://www.pandemicflu.gov/plan/states/index.html#stateplans

WORLD HEALTH ORGANIZATION: - Confirmed H1N1 case count: http://www.who.int/csr/disease/avian_influenza/country/en/
- Pandemic Alert System/Levels: http://www.who.int/csr/disease/avian_influenza/phase/en/index.html
- Swine Flu Page: http://www.who.int/csr/disease/swineflu/en/index.html

Hornell, NY – St. James Mercy recently enhanced its Cardiac Rehabilitation Program, made possible by a $25,000 bequest from the estate of Alma Ruth Muller.

The enhancements included five new pieces of exercise equipment and unit renovations to improve the fitness level and environment for patients in cardiac therapy. Remaining funds from the bequest will be used to replace existing equipment as needed.

Mrs. Muller made her bequest in grateful appreciation of the excellent program that St. James Mercy offers to cardiac rehab patients, as it was her desire to help future patients. “This gift will touch the lives of many people recovering from events such as cardiac surgery and coronary stenting,” stated St. James Mercy Cardiologist, Dr. Francis Nullet. “The benefit to patients who participate in Cardiac Rehabilitation is significant and long lasting. It is a very positive program where patients regain fitness, confidence, and improve health habits that can last for a lifetime. We would like to thank Mrs. Muller for this wonderful act of support for St. James Mercy and the entire community.”

Deacon Bob McCormick blessed the newly renovated space, and a plaque is on display in the Cardiac Rehabilitation Unit in honor of Alma Ruth Muller’s generous gift.

A planned gift such as a bequest can greatly improve patient outcomes and services, and leave a lasting legacy. For more information on planned giving opportunities, contact Danielle White, Executive Director of St. James Mercy Foundation, at 324-8194.

Hornell, NY – National Medical Laboratory Professionals Week kicks off this year on April 19th, calling attention to the vital contributions to health care by medical laboratory science professionals. The week-long celebration is dedicated to increasing the awareness of the contributions clinical laboratory professionals make within our healthcare system. The laboratory is often overlooked in the big picture, because laboratory professionals are not as visible as other members of the healthcare team.

This year’s theme is “Laboratory Professionals Get Results…and get results they do! Laboratory test results comprise about 70% of a patient’s medical record. Medical diagnoses and treatment decisions depend on timely and accurate test results. Working behind the scenes, laboratory professionals are a critical component of the health care team. It is estimated that 70% of medical decisions are made based upon the results of laboratory tests. These tests are performed by skilled technologists and technicians that have had rigorous training in all the lab sciences. All have two or four year degrees. They are licensed by New York State Office of Professions; many are also registered by the American Society of Clinical Pathologists.

The need for testing and laboratory professionals will continue to grow as our population ages. According to a recent survey, our country will need an estimated 14,000 new laboratory professionals each year, but only 2,500 are graduating and filling the open positions. These shortages will have a significant impact on heath care, so if this field appeals to one’s investigative side, there are opportunities to become a licensed laboratory professional. These professionals are dedicated and passionate about their work. They know that they make a difference in quality care and treatment of the patient without ever being noticed, and are seldom acknowledged for their efforts and dedication. Lab Week recognizes the dedication of these men and women and calls public attention to the role of medical laboratory professionals in patient care.

St. James Mercy is proud to be able to provide these highly qualified professionals to the Hornell community.

Department includes: Michelle Eason, Colleen Pernesky, Lynn Sick, Pam Sawdey, Liz Santacroce, Renee Hills, Judy Noble, Amy Duthoy,Pat Butray-Frey Robin Duryea, Elaine Egmond, Jeanie Andrus, Mary Iantorno, Deb Shaut, Rocky Hall, Nancy Emerson and Deb Oyer.

Hornell, NY - St. James Mercy Health System is participating in a nationwide effort to highlight the importance of advance healthcare decision making.

On April 16th – National Healthcare Decisions Day – St. James Mercy will provide information and tools to help people talk about their wishes with family, friends and healthcare providers, including how to execute a healthcare power of attorney and living will.

Experts from St. James Mercy will be available from 10 a.m. - 2 p.m. in the hospital lobby at 411 Canisteo St. and at Wegmans in Hornell from 2 - 6 p.m.

“Our goal is to help people understand the importance of advance healthcare decisions and how to make their wishes known,” said Sharon McQuate, Vice President of Mission Services at St. James Mercy. “This reduces the struggle families and healthcare providers go through in making difficult decisions, when there is no guidance from the patient. Making your decisions known helps everyone be better equipped to address issues before a crisis occurs, as well as honor your wishes.”

For more information about advance healthcare directives or National Healthcare Decision Day, visit www.nationalhealthcaredecisionsday.org or call St. James Mercy at 324-8229 (Case Management) and 324-8153 (Spiritual Care).

Hornell, NY - St. James Mercy Health System is joining hospitals across the country in observing National Healthcare Access Personnel Week, April 5 -11.

“The people who work in Patient Access are extremely important, because of their ability to impact and improve the patient experience,” said Mary Gallagher, Manager of Patient Access Services at St. James Mercy. “We are proud of the high quality of our staff and hope to make the community more aware of the vital role they fulfill.”

The 21 people employed in Patient Access at St. James Mercy offer a multitude of services and act as goodwill ambassadors for the hospital. “Our main goal is to help patients obtain coverage for their medical bills, whether through their own health insurance, payment plans, hospital resources like referrals to our MedAssist Patient Advocate or charity care for people who do not have insurance and do not qualify for Medicaid, or an outside source like Medicaid,” said Ms. Gallagher. “In addition, we offer many other services to help patients with their medical needs, such as financial counseling, insurance verification, self-pay support, and convenient scheduling. We strive to make people’s experience as smooth and simple as possible.” The department also oversees the switchboard and paging system, a crucial function in the hospital.

St. James Mercy’s Patient Access department is part of the Revenue Cycle Team, which includes Patient Access/Registration, Patient Financial Services, and Medical Records.

“Our Patient Access registrars and switchboard operators initiate the revenue cycle process at St. James Mercy,” said Tamara M. Dickey, Director Revenue Cycle. “Their helpful and friendly approach helps our patients feel comfortable while providing personal information. We congratulate the staff and manager for the great jobs they perform on a daily basis.”

According to Jennifer Sullivan, Chief Financial Officer, "The Patient Access team at St. James Mercy helps our patients and their families through many complex tasks, including physician referrals, obtaining insurance authorizations, collecting payment at time of service, and financial counseling. This team is vital to our patients and to our operations."

Also recognized for their contributions in the area of Patient Access, are 28 physician office access personnel. According to Becky Baker, Manager of Physician Office Operations, “Our highly trained physician office staff is the first contact a patient has with the physicians’ offices. These professionals are well-equipped to assist the patients with any questions they may have during the scheduling, registration and check-out process”. St. James Mercy also salutes these 28 physician office Patient Access personnel for their dedication and commitment to quality patient health care.

For more information about Patient Access services at St. James Mercy call 607-324-8278.

Hornell, NY…St. James Mercy Health System announced that it is selling its Child Day Care program located at 440 Monroe Ave. to The Children’s Home of Hornell, effective May 8, 2009.

Located at 233 Main St. in Hornell, The Children’s Home has attained approval from the Office of Family and Child Services to expand its program to accommodate the 51 children enrolled with St. James Mercy. In addition, The Children’s Home will be offering five fulltime employment opportunities for the staff at the Child Day Care program.

According to Mary LaRowe, St. James Mercy President and CEO, “This decision was driven by our need to redirect resources to support our core business. The Children Home’s expertise is child care, and ours is providing high-quality clinical healthcare. We feel this opportunity better utilizes the strengths of both organizations to serve the needs of families in our area.”

Bobbi Schwartz, Director of The Children’s Home, said, “St. James Mercy has provided an exceptional child day care program for many years. We are fully committed to continuing to provide the same level of service and meet parents’ expectations of high quality, safety and fun for their children.”

For more information contact Kate Kreger, Director of Business Development and Marketing, at 324-8233.

Hornell, NY - St. James Mercy Health System is joining hospitals nationwide in observing “Cover the Uninsured” Week, March 22nd – 28th.

St. James Mercy will offer information in the Hospital Lobby throughout the week. Informational flyers will be distributed at local food pantry sites, as well as radio and newspaper coverage, to help educate uninsured and under-insured people about health care programs available and how to access them.

According to census data, 46 million Americans are uninsured. Nine million are children, and more than 8 out of 10 are in working families. According to Sharon McQuate, VP Mission Services for St. James Mercy, “St. James Mercy’s mission states that we are committed to being a transforming, healing presence within the rural communities we serve, particularly addressing the needs of the poor, underserved and disadvantaged. As such, we have a variety of services already in place to help people get needed health care services,” including:

- Financial Counseling Services, which comprise a staff of three specialists to assist un-insured and under-insured patients. Several programs are available at St. James Mercy including an interest-free payment arrangement; referral to NYS medical assistance programs; and Charity Care program. Through the Charity Care program, for example, a family of four with annual income up to $61,950 can qualify for assistance. St. James Mercy’s customer-friendly financial counseling specialists help people find the most suitable program, to expedite medical treatment for themselves or family members. “We are proud to have a partnership with MedAssist, Inc., a national company that specializes in Revenue Management Solutions, for our uninsured and under-insured. They offer a mission and finance-friendly solution to help in these economic times.” said Tamara Dickey, Revenue Cycle Director. To make an appointment, call 607-324-8142 or 607-324-8000.

- Cancer Services Program of Steuben County (formerly The Wellness Council of the Southern Tier), provides low-income, uninsured and under-insured women and men access to comprehensive breast, cervical and colorectal cancer screening exams and treatment services. Over 100 health care providers in the greater Steuben Co. area are part of the Cancer Services Program network. They also partner with St. James Mercy to operate a mobile mammography van to reach outlying areas. To determine eligibility or to enroll, phone 324-8103 or 877-778-6857.

- MOMS/PCAP Program, which offers on-site Medicaid enrollment for pregnant women to cover their health care needs and those of their unborn baby and any uninsured children. Based on household income, initial coverage is guaranteed for 45 days. Then upon completion and approval of the Medicaid application, coverage is provided for the entire pregnancy and two months after delivery, and one year for the baby. Eligibility income guidelines extend to 200% of the federal poverty level. Women with primary medical insurance can also be eligible for Medicaid, with the primary medical insurance paying claims first, and Medicaid picking up any remaining medical bills or co-pays. Women are referred to MOMS/PCAP by a health care provider. For more information about the program or physician referral, call 607-324-8760.

St. James Mercy also can help patients and families locate a physician. Visit www.!StJamesMercy.org and click on “find a physician”, or call 324-8000 and ask for the Medical Staff Coordinator.

Hornell, NY – In recognition of National Colorectal Cancer Awareness Month, the Cancer Services Program of Steuben County (formerly the Wellness Council of the Southern Tier) urges men and women over aged 50 to get screened for colorectal cancer. Colorectal cancer is the third most common cancer diagnosed in men and women in the United States, excluding skin cancers, and the third leading cause of cancer-related death in New York State. Approximately, 11,000 new cases of colorectal cancer are diagnosed each year in New York, and 4,000 men and women die from the disease annually.

Colorectal cancer is the term used for cancers that start in the colon or the rectum. Colorectal cancer often starts as a small growth called a polyp, long before symptoms appear. A polyp is a non-cancerous growth of tissue or tumor that grows before cancer develops. A polyp grows on the lining of the colon or rectum and may change into cancer. “Screening tests can prevent cancer by finding it early when the chance of being cured is very good,” said Marlene Cocchetto, Program Coordinator.

All men and women ages 50 and older should be screened for colorectal cancer. Colorectal cancer can affect anyone, men and women alike, and the risk only increases with age. According to the American Cancer Society, more than 90 percent of colon cancer cases occur in people aged 50 and older.

Some people are at greater risk for the disease than others, though, such as those with a personal or family history of colorectal cancer, history of intestinal polyps or inflammatory bowel disease, and people with a history of certain inherited diseases such as familial adenomatous polyposis and hereditary nonpolyposis colon cancer.

Colorectal cancer can be prevented or detected early through regular screening. Cancer Services Program urges you to lower your risk of developing colorectal cancer by:

- Getting screened: Begin regular screening at age 50. If you have a personal or family history of colorectal cancer or colorectal polyps, or a personal history of another cancer or inflammatory bowel disease, talk to your health care provider about getting screened before age 50.
- Eating healthy: Enjoy a low-fat diet that is rich in fruits, vegetables, and whole grains from breads, cereals, nuts, and beans. Eat foods with folate such as green, leafy vegetables. A daily multivitamin containing .4mg of folic acid may also be helpful.
- Kicking the habit: If you use tobacco, quit. If you don't use tobacco, don't start.
- Skipping the alcohol: If you use alcohol, drink only in moderation. Alcohol and tobacco in combination are linked to colorectal cancer and other gastrointestinal cancers.
- Getting moving: Exercise for at least 20 minutes three to four days each week. Moderate exercise such as walking, gardening, or climbing may help reduce your risk.

“Talking with your healthcare provider is vital when it comes to preventing colorectal cancer, stressed Marlene Cocchetto. “Colorectal cancer is easily treated and often curable when detected early. The tests are often covered by Medicare and many health insurers.”

If you are uninsured or underinsured there is a program in this community that provides access to free colorectal cancer screening. Call 1-866-442-CANCER (2262) to find the cancer screening program near you. For more information about colorectal cancer and the local screening program, call 607-324-8690 or 1-877-778-6857.

The Cancer Services Program of Steuben County is a service of St. James Mercy Health System.

Hornell, NY… St. James Mercy Health System is pleased to announce two recent appointments to its clinical administrative team.

Bradley Truax, MD, has been appointed to the position of Chief Medical Officer (CMO)/Medical Director, effective immediately. Dr. Truax has served as St. James Mercy’s interim Medical Director since September 2008. Prior to joining St. James Mercy, Dr. Truax served as Medical Director for Buffalo-based Millard Fillmore Hospital and Erie County Medical Center, as well as Medical Director of Independent Health Association, an HMO in Western New York. He has also operated his own consulting firm, specializing in patient safety.

According to Mary E. LaRowe, St. James Mercy President and CEO, “Dr. Truax brings rich experience and leadership skills to our organization. He will be integral to assisting our clinical team in the quest of continuous quality improvement.”

St. James Mercy also announced that Patricia Uldrich, RN, has accepted the position of Chief Nursing Officer (CNO) after serving as interim CNO since November 2008. Ms. Uldrich has held various nursing and quality leadership positions in Western New York and Minnesota, and has been engaged as a consultant on quality and nursing services throughout NYS and Canada.

“Ms. Uldrich is an expert in patient quality initiatives,” said Ms. LaRowe. “Her leadership will help St. James Mercy pursue its goal of becoming the healthcare facility of choice in our region.”

Hornell, NY – St. James Mercy congratulates its 2009 recipients of the Nursing Clinical Ladders Program. This year’s members are Carrie Steffey, Deb Cameron, Nancy Kull, Teri Symonds, Pam Manktelow, Jerry Gath, Joanne Clark, Diane Viera, Kathy Chase, and Erica Hendrickson.

To obtain this achievement, RN’s must meet rigorous criteria, such as attend continuing education and obtain certifications, complete competencies, be a hospital committee member, and provide community service, as well as give an educational presentation to the nursing staff.

St. James Mercy is proud to recognize the high standards of nursing excellence these clinical ladder recipients represent and will continually strive to maintain.

Hornell, NY...St. James Mercy Health System is pleased to announce that Stoner Horey, MD, Board-certified in Geriatrics and Internal Medicine, recently joined St. James Mercy as a Hospitalist.

Hospitalists are physicians who specialize in adult medicine and whose sole responsibility is caring for hospitalized patients, from admission through discharge. They work closely with each patient’s primary care physician to provide high quality and well-coordinated care.

“It is extremely busy working as a Hospitalist but the patients are better served as they are diagnosed, treated, and released more quickly from the hospital,” stated Dr. Horey. “I like being busy and it is so good to back among friends. I grew up in Hornell, started my career here, and it seems fitting to end my career working in Hornell at St. James.”

Dr. Horey completed his medical doctorate at Georgetown University in Washington, DC and served his internship and residency at Rochester General Hospital. He maintained a private practice in Hornell from 1975-2000. For three years Dr. Horey worked for NYS Economic Development and was recognized for his assistance during the 9/11 recovery effort. From 2003-2008 he served as the Director of Geriatrics at the Bath VA Medical Center. While at the VA, he also participated in Hurricane Katrina recovery efforts, caring for chronically-ill adult victims. Dr. Horey resides in Canisteo.

Hornell, NY - St. James Mercy’s Dialysis Unit was recently recognized by the End Stage Renal Disease Network of New York for demonstrating best practices.

The award recognizes St. James Dialysis Unit for having the highest arteriovenous (AV) fistula rate in New York State. An AV fistula is a surgically connected artery and vein which allows dialysis patients to receive their life-saving treatments. It is the preferred access for patients with end-stage kidney failure. As of mid-2008, St. James Mercy Dialysis had an AV fistula rate of 78%, compared to the state average of 53% and 49% nationally.

"This high AV fistula rate is dependent upon early detection of kidney failure and timely creation of the fistula,” said Joan Lecceardone, Director of the Dialysis Unit. “An AV fistula provides patients with more efficient dialysis treatments and fewer associated complications, compared to other methods of dialysis access. This leads to improved long-term outcomes for patients."

Another advantage is an AV fistula lasts longer and is less prone to infection than other methods. “We use the patient's own artery and vein to create the access, which lasts longer and is more reliable than other methods that use artificial materials,” said Dr. Thomas Foreman, surgeon at St. James Mercy. “We are committed to providing our dialysis patients with the best possible dialysis access to enhance their quality of life."

"Achieving this recognition reflects the diligent efforts of many individuals,” said Ms. Lecceardone. “We thank Dr. Foreman, our vascular surgeon; Dr. Hariprasad, our nephrologist; Dr. Pleschi and his interventional radiology team; as well as the entire dialysis staff for their contributions in our unit being recognized as a best practice facility.”

Located at the Mercycare campus in Hornell, St. James Mercy’s Dialysis Unit has been providing life-enhancing services for patients with end-stage kidney failure since 1980. Dialysis replaces a patient’s kidney function until a transplant is available, or in most cases, helps the patient lead a reasonably comfortable life for months or years. St. James Mercy can treat up 30 dialysis patients a day, and provides training and follow up for dialysis patients who are at home or in the nursing home. As the only full-service dialysis unit between Corning and Rochester, St. James Mercy serves on average 72 patients who come for treatment three times a week. For more information visit www.stjamesmercy.org.

Hornell, NY - McAuley Manor, a division of St. James Mercy Hospital, has been selected by the State of New York Department of Health to receive a $45,000 award under the state’s Long Term Care Quality Improvement Initiative.

The award will be used to make “culture changes” from the traditional staff centric care model to one that is more resident-centered and resident-directed, providing more opportunities for residents to socialize and live independently. Along with extensive education for all levels of staff, the grant will be used to make physical modifications to the environment as well as improve the meal delivery service. “Our goal is to give residents more choice and autonomy in daily decision making and improve resident-caregiver interaction and communication,” said Patricia Dagon, Vice President of Continuing Care.

The project will be phased in starting in January 2009 and completed within eighteen months. The physical modification phase will create minimal disruption to the daily activities and care for the residents. “Changes made possible by this grant will offer a more home like living environment conducive to fostering relationships and ultimately improve the nursing home experience, ” said Mrs. Dagon.

McAuley Manor, established in 1988, has 120 long-term care beds and is part of St. James Mercy Health System, a non-profit health system sponsored

Hornell, NY – Members from the Arkport Harley Owner’s Group (HOG) recently presented the Wellness Council of the Southern Tier with a donation of $1000. The monies were a portion of the proceeds from the 2008 Rock and Roar, held on July 19, 2008. The Wellness Council is a cancer services program of St. James Mercy Health System in Hornell, NY. Marlene Cocchetto, Program Coordinator, said, “We are very grateful to the HOG group for this donation. 100% of this donation will help Hornell area clients pay for cancer screenings, diagnostic testing or treatment.” This donation helps the Arkport HOG continue its tradition of making a difference in people’s lives. For more information about free cancer screenings, please contact Marlene Cocchetto, Program Coordinator, Wellness Council of the Southern Tier at 607-324-8690 or 877-778-6857.

Hornell, NY…St. James Mercy Health has relocated its Express Care entrance to provide more convenience to patients, as of November 19. The Express Care entrance and waiting area have been moved to a partitioned area in the hospital lobby. The new location offers greater comfort and privacy for patients and families. Express Care is for non-life-threatening illness or injury. Patients who have respiratory complaints; ear, eye or skin problems; digestive or urinary conditions, minor wounds; sprains or strains should go to Express Care, rather than the Emergency Dept. Immunizations are also available in Express Care. “This is a convenient and affordable way to get care,” said Kiera Kuhn, Manager of St. James Mercy Express Care and Emergency Services. “Express Care is staffed by nurse practitioners or physician assistants who are overseen by a collaborative physician. No appointment is needed – it’s perfect for people who have non-life-threatening complaints. However, if we feel the symptoms are too severe, we will refer the patient immediately to the Emergency Dept.”

Patients can save time at Express Care. “In the Emergency Dept., we first treat the patients with the most severe illness or injury,” said Ms. Kuhn. “In Express Care, you are seen in the order in which you arrive. This is much more efficient for people with non-emergency conditions. In addition, Express Care patients have easy access to our x-ray or lab services, if needed.”

Most insurance pays for Express Care visits, minus any co-pays. For uninsured or self-pay patients, St. James Mercy offers flexible payment plans and discounts, as well as services to help patients get health insurance.

St. James Mercy Express Care is open noon – 8 p.m. Monday through Saturday, and noon – 4 p.m. on Sunday. The new location is marked by signs near the lobby entrance. For more information call 607-324-8100 or visit www.stjamesmercy.org.

Hornell, NY…St. James Mercy Health System announced that it has partnered with MedAssist, Inc., the nation’s leading provider of eligibility services, to help patients and their families obtain government medical assistance.

MedAssist assists qualifying individuals and their families with applications for county, state and federal programs such as Medicaid, SSI/SSD, Crime Victim’s Compensation, and Charity Care. In addition, MedAssist provides information on resources for food, shelter, education, and related needs. These services are offered free of charge to patients at St. James Mercy. All patient information is fully protected under the MedAssist Privacy Notice and HIPAA guidelines.

According to Tamara M. Dickey, Revenue Cycle Director at St. James Mercy, the addition of MedAssist will help patients in important ways. “Being able to pay for medical bills and have ongoing coverage will be a huge relief to people in need of healthcare services,” she said. “!MedAssist supports patients throughout the entire application process, which can be a confusing and daunting task. This new partnership ties directly to the mission of St. James Mercy…to address the needs of the poor, underserved and disadvantaged.”

In the absence of federal, state, and local charity program coverage, MedAssist also offers a financing option to help uninsured patients pay for medical expenses, or to assist an insured patient who needs help paying a high deductible or co-pay. “This ensures that patients have the means to manage their healthcare bills, and that St. James Mercy can maintain the funds it needs to provide the best quality service,” said Ms. Dickey.

In addition to obtaining healthcare coverage, patients of St. James Mercy can utilize other services offered by MedAssist. The company partners with local agencies to help patients with clothing, food, housing, utility bills, childcare, or job training. “The goal is to help address the multiple needs of families within our service area,” said Ms. Dickey.

MedAssist, Inc. was founded in 1989 to help patients through the process of applying for government medical assistance. The company has grown to service over 1,000 healthcare providers nationally and has become a substantial leader in healthcare revenue cycle management. MedAssist service groups are locally staffed by personnel who are familiar with statewide regulations. For more information, visit www.medassist.biz/patient-overview.shtml.

Hornell, NY – St. James Mercy Foundation has to-date reached 66% of its 2008 Annual Campaign goal of $290,000 to support the hospital. Donations had reached over $192,000 as of the end of October.

To date, the 2008 campaign has funded the purchase of six new patient chairs for cancer treatments, laboratory equipment, child and adult daycare equipment and materials, hemodialysis machines, dental equipment, nursing education, School of Radiologic Science scholarships, and McAuley Manor equipment.

“We recognize during these economic times that people are making tough decisions when spending their money,” said Danielle White, St. James Mercy Foundation Executive Director. “Investing in the healthcare of our own community is a smart decision. The funds stay local and directly help your family and neighbors. Your donation makes a difference!”

Over the last 5 years, the Foundation has provided a vital source of funding for capital improvements, technological advancements, and program enhancements. Over $1.4 million has been raised to support and strengthen St. James Mercy’s mission to address the needs of the poor, underserved and disadvantaged.

The Foundation will soon launch a “wrap-up” mailing to meet its $290,000 goal. Individuals and businesses are encouraged to consider making a gift to the 2008 Health Partners Campaign. For more information call 324-8194 or donate online at www.stjamesmercy.org.

Hornell, NY - St. James Mercy announced that Patricia A. Uldrich, RN, BSN, MSHA, joined the hospital as interim Chief Nursing Officer on November 3.

In this new position, Ms. Uldrich will oversee all nursing services at St. James Mercy. Her responsibilities will include addressing national hospital standards for nursing practice, establishing an organization-wide program to meet and exceed nationwide nursing benchmarks, and developing policy to position the hospital for the future.

According to Mary E. LaRowe, St. James Mercy President and CEO, this appointment is a major step toward enhancing patient outcomes. “The quality of nursing care can affect how successfully a patient recovers from an illness or surgery,” she said. “Ms. Uldrich joins St. James Mercy with an extensive background as a nursing leader and quality improvement executive. She will help us continue our quest toward being the regional healthcare provider of choice.”

Ms. Uldrich comes to St. James Mercy with a Bachelor degree in Nursing and Master of Science in Healthcare Administration, with specialized training in quality initiatives, infection control standards, patient safety programs, and six sigma management.

She has held senior management positions in clinical services, quality and risk management, as well as nursing leadership across western New York, Minnesota, Kentucky and Ontario, Canada.

“Our mission and personal belief is that we are here to serve our patients through the provision of patient-focused care that provides the highest level of clinical excellence in a compassionate environment,” said Ms. Uldrich. “It is my goal to serve as mentor and guide to improve the care delivery process and quality of nursing services at St. James Mercy. I look forward to the opportunity to work with the professional care delivery staff.” A native of Buffalo, she recently relocated to Hornell.

St. James Mercy will continue to search for a permanent Chief Nursing Officer during Ms. Uldrich’s appointment.

Hornell, NY - St. James Mercy Health System has completed its 2008 Community Service Plan and has made it public at www.stjamesmercy.org.

The creation of a Community Service Plan is an annual requirement by NYS Dept. of Health. The report describes and quantifies the impact of St. James Mercy’s community service activities such as educational programs, Charity Care, support groups, scholarships, health fairs, and collaboration with community organizations.

“We encourage people to read the Community Service Plan to understand the impact of our staff and volunteers in fulfilling the mission of St. James Mercy, beyond the traditional acute care environment,” said Sharon McQuate, Vice President of Mission Services. “An electronic version of the report is on our website, www.stjamesmercy.org, and copies can also be viewed at the Hornell Library, City Hall, Hornell Partners for Growth, and Hornell Chamber of Commerce.”

Hornell,NY – St. James Mercy Foundation is pleased to announce that over $40,000 was raised at the sixth Annual Fall Harvest Ball to benefit St. James Mercy Health System. The event was held on October 18 at the Hornell Knights of Columbus. Major sponsors included Steuben Trust Company and Sodexho. Other supporters included hospital vendors, area businesses and private donors.

“We greatly appreciate the generous support of our partners, friends and families of St. James Mercy for the Harvest Ball,” said Danielle White, Executive Director, St. James Mercy Foundation. “This event raises funds to purchase much-needed equipment and support programs that benefit many patients and their families.”

The theme for this year’s Harvest Ball was “An Evening of Chocolate Decadence.” A record 170 guests attended, enjoying a cocktail hour, elegant dinner, and an outstanding band, “The Hep Cats” of Elmira. A silent auction with more than 50 items rounded out the evening, which included a get-a-way vacation to Nova Scotia, luxurious hotel packages, NY Giants Super Bowl football and helmet, autographed photo of Jim Kelly, and a recliner from Davidson’s Furniture. All of the items and services were donated by area businesses and private individuals.

The highlight of the event was two special award presentations. Jane Karlsten and Silk Road Transport were given the “Donor of the Year” award. Mrs. Karlsten’s substantial donation of money and time led to the building of an emergency helicopter landing pad at St. James Mercy in August 2007. The second award was presented on behalf of the late C. Susan Wesley, MD, for the “Physician of the Year” award. A private-practice physician and most recently Medical Director at St. James Mercy, Dr .Wesley was celebrated for her many years of exemplary service to the hospital and community. Her husband Michael Wesley accepted the award on behalf of the family.

St. James Mercy is grateful to the community, staff and volunteers for supporting the evening, in particular the committee members, who diligently organize the event for many months. “The Harvest Ball has become a mainstay event that benefits the entire community,” said Ms. White, “and we look forward to hosting it for many years to come.”

Hornell, NY - St. James Mercy is celebrating Health Information and Technology Week November 2 – 8, to recognize the contributions of its 20 health information management employees.

Health information management staff have specialized skills and knowledge to help healthcare professionals make important, and sometimes life-saving decisions on a real-time basis. Their responsibilities include ensuring a complete and accurate legal medical record; authorization of patient health information; and accurately coding patient charts for proper health insurance reimbursement.

According to Rochelle Nichols, Manager of Health Information Management at St. James Mercy, the work is rewarding and challenging. “Because timely communication and accessibility of health information are key elements in a patient’s proper treatment and care, our staff has to be flexible and ready to respond to change,” she said. “In addition, there are stringent confidentiality and related regulations that we must administer, to ensure every patient’s record is protected and accurate.”

“Our health information management staff and manager serve our clients in a patient-friendly way,” said Tamara M. Dickey, St. James Mercy Director, Revenue Cycle. “They are responsible for enhancing our relationship with clinicians, patients and our community on a daily basis. The entire staff is committed to excellence and reflect our core values, and we are very proud of the work they do for St. James Mercy.”

Ms. Nichols notes that this is an exciting time for health information management. “St. James Mercy is leading the way to having a complete electronic medical record, starting with new technology for scanning patient information. This will eventually give patients and healthcare providers greater access to information, as well as result in a higher level of patient privacy. All of this is geared to improve the delivery and timeliness of care at St. James Mercy.” The new technology system will be phased in over the next few years, starting in 2009.

Hornell, NY – October will again see the country observing Breast Cancer Awareness Month. During the month of October, many of the organizations and agencies that provide breast cancer screening, education, information, and support offer expanded services and special programs.

“This is an excellent time for women to learn about their risk and get screened for breast cancer. All women 40 and over should get an annual mammogram and clinical breast exam. Women 20 to 39 should get a clinical breast exam at least once every three years,” said Marlene Cocchetto, Program Coordinator of the Wellness Council of the Southern Tier, the Steuben County Cancer Services Program.

“A mammogram along with a clinical breast exam is an effective tool to detect breast cancer in its early stage and has been successful in reducing overall cancer and mortality," Cocchetto said.

Breast cancer is the second leading cause of cancer-related deaths among women in New York State. Each year, nearly 14,000 New York women are diagnosed with breast cancer and about 3,000 die from the disease.

Women are at increased risk for breast cancer if they have had their first pregnancy over the age of 30, began their period at a very young age, have a first degree relative (maternal or paternal side of the family) diagnosed with breast cancer, have a genetic predisposition, such as BRCA1 or BRCA2, or have been previously diagnosed with cancer.

“We encourage women to be vigilant, to learn about personal risk, and get screened for breast cancer,” said Cocchetto. “When caught early, the chance of survival is high. Talk with your health care provider to schedule your mammogram and clinical breast exam.”

If you are uninsured and over 40, there is a program in this community that provides access to free mammograms for women without insurance. Call 1-866-442-CANCER (2262) to find a cancer screening program near you. You can also call this number to locate a genetic counselor if you are concerned about your personal or family history of cancer and want to learn if genetic testing is right for you. The cancer phone-line also has information about many programs that provide support to women with breast cancer and their families, including such services as counseling, education, outreach, support, and legal advice.”

Early detection of breast cancer through mammography and clinical breast examination has led to a significant increase in the numbers of individuals who survive this disease, both in the state and nation. The sooner breast cancer is detected, the better the chances of survival. Improved treatment options have also led to increased survival among those diagnosed with breast cancer.

There are many programs that offer support to women with breast cancer and their families, offering a wide variety of services, such as counseling, education, outreach, support and legal advice and assistance services. For more information on breast cancer, call the Wellness Council at 607-324-8690 or 1-877-778-6857.

Hornell, NY – St. James Mercy Health System announced that it has received three grants totally $123,000 to enhance maternity and dental services. The grants were awarded by St. James Mercy’s parent company, Catholic Health East, as part of its Heritage Grant program to fund projects to care for those who are poor.

The monies will be used in 2009 to purchase equipment for the maternity department and to develop a pilot program to better serve dental patients. “All three of our applications were awarded by Catholic Health East, and demonstrate our commitment to serving the poor, underserved and disadvantaged,” said Sharon McQuate, Vice President of Mission Services for St. James Mercy.

The equipment includes an electronic fetal monitoring system that allows staff to safely interpret a baby’s heart rate while the mother is in labor, either in the patient’s room or from the nurse’s station. In addition, a newborn hearing screening device will be purchased, to enhance St. James Mercy’s ability to screen newborns for hearing loss. St. James Mercy is the only local provider that provides these services; thus, families need not travel long distances for screening and can detect and begin treating a baby’s hearing loss as soon as possible.

The third grant will fund a pilot program to help disadvantaged patients get better access to services at Sr. René Dental Clinic in Hornell, and educate families on proper dental care.

“We look forward to using these funds to help improve patient outcomes and patient safety,” said Ms. McQuate.

Hornell, NY – St. James Mercy announced that it has received $9,507 in proceeds from the LPGA Corning Classic golf tournament held in May. The week-long event raised a record $325,000 for area charities.

Of the total proceeds, $283,000 was distributed to 11 area hospitals for women’s health care programs. In addition, $14,550 was presented to Camp Star for disabled children, $8,450 to the Lions Club for eye care programs, $5,000 to the George Douglas Scholarship fund, and $14,000 to the First Tee of Corning golf program for children.

Since 1979, the tournament has raised $5.4 million for regional charities in upstate New York and Northern Pennsylvania. St. James Mercy has received a total of $153,513, which has been used to significantly improve women’s health services across the southern tier. According to Danielle White, Executive Director of St. James Mercy Foundation, “This year’s proceeds will be used to enhance the quality of our women’s health services in the greater Hornell area. We truly appreciate the support from our local patrons for the LPGA Corning Classic.”

Shares of net proceeds to the individual hospitals are based on credits for LPGA Corning Classic season ticket and ticket books, sponsorships, pro-am spots, patrons, volunteers and program advertising. Thirty-four St. James Mercy employees volunteered at this year’s tournament.

St. James Mercy Health System has been a proud sponsor of the LPGA Corning Classic since 1979. “From our Directors, Management Team, physicians and employees, we commend all involved in the LPGA Corning Classic for their dedication to improve healthcare in our communities,” said Ms. White. For more information visit www.stjamesmercy.org.

Hornell, NY - St. James Mercy Health System is pleased to announce that Rodolfo Vaglienty, MD will be joining St. James Mercy on October 13, 2008.

Dr. Vaglienty is a Board-eligible Clinical Anesthesiologist currently practicing at Southhampton Hospital on Long Island. He completed his Medical doctorate at the University of Illinois College of Medicine, and trained in anesthesiology at Brookdale University Hospital (Brooklyn), and in general surgery at St. Vincent’s Hospital (Manhattan). Dr. Vaglienty also spent two years at Colombia Medical Mission, providing anesthesia for disadvantaged children who needed surgery to improve the quality of their lives.

According to Dr. Ismail A. Mehr, Chief of Anesthesiology at St. James Mercy, “We extend a warm welcome to Dr. Vaglienty. He is an excellent anesthesiologist who supports our mission of treating the poor and underserved. We feel Dr. Vaglienty and his family will enjoy the quality of life in Hornell, and we are confident he will be successful at St. James.”

Hornell, NY – Modern Healthcare magazine announced that St. James Mercy Health System has been selected as a “100 Top Performance Improvement Leader 2007” by Thomson Reuters, a leading international business research firm.

St. James Mercy was recognized for being one of 100 U.S. hospitals out of nearly 2,900 studied that made the greatest progress in improvement over five consecutive years (2002 - 2006). As a Performance Improvement Leader, St. James Mercy has set national benchmarks for the rate and consistency of improvement in clinical outcomes, safety, hospital efficiency, and financial stability.

According to Mary LaRowe, St. James Mercy President and CEO, “Receiving this honor two years in a row ties directly to our commitment to quality. Achieving excellence in patient outcomes, patient safety, and quality of care is a top priority across the organization. We thank our clinical and non-clinical staffs for helping us achieve this recognition, and for their efforts to continually improving the quality of local healthcare.”

St. James Mercy was one of only eight facilities selected in New York State. The complete list of Thomson Reuters 100 Top Hospitals Performance Improvement Leaders appears in the August 11, 2008 issue of Modern Healthcare magazine.

Hornell, NY – St. James Mercy Foundation has reached 47% of its 2008 Annual Campaign goal of $290,000 to support the purchase of equipment and fund programs for the hospital. Pacesetters have already donated over $135,000 including St. James Mercy Hospital Women’s Auxiliary ($23,000), Steuben Trust Company ($9,000), City of Hornell Community Development Fund ($5,000), and St. James Mercy employees, who have pledged over $30,000 to date.

Since its inception, St. James Mercy Foundation has provided a vital source of funding for capital improvements, technological advancements and program enhancements that support and strengthen the mission of St. James Mercy Health System and thus our community. Campaign funds this year will be used to purchase six new patient chairs for cancer treatments, laboratory equipment, child and adult daycare equipment and materials, hemodialysis machines, dental equipment, nursing education, School of Radiologic Science Scholarships, and McAuley Manor equipment, just to name a few Foundation-funded items.

Individuals and businesses are encouraged to consider making a gift to the 2008 Health Partners Campaign. For more information or pledge cards, contact Danielle White, Executive Director at 324-8194.

Hornell, NY – John Robshaw, M.D., Emergency Department physician at St. James Mercy since 1993, recently qualified as a certified Medical Review Officer (MRO).

Dr. Robshaw was certified by the Medical Review Officer Certification Council (MROCC), an independent physician-based certifying body. This intense process identifies licensed physicians with the highest professional standards of medical expertise and practical skills to evaluate drug and alcohol test results in the public and private sector.

The U.S. Department of Transportation, U.S. Department of Health and Human Services, most Fortune 500 corporations, and many smaller companies require employee drug and alcohol testing. Federal law mandates that a qualified MRO make the final determination of whether a positive laboratory test represents substance abuse. MROCC certification indicates that a physician is well-prepared to handle workplace drug and alcohol testing programs and to help manage chemical dependence. The certified MRO may also act as a valuable resource to protect the company, helping with policies and regulatory issues, as well as related services such as drug testing collections, breath alcohol testing services, coordination of laboratory services, laboratory performance testing, and preparation of reports for employers.

The MROCC Board represents a multi-specialty partnership among a variety of medical specialty groups – the American College of Occupational and Environmental Medicine, the American Academy of Clinical Toxicologists, the American College of Medical Toxicology, the American Society of Addiction Medicine, the College of American Pathologists – as well as the American Medical Association.

Dr. Robshaw’s role as Medical Review Officer will enhance St. James Mercy’s occupational health services.

Hornell, NY – SJMH is pleased to announce that Mathew Donovan has been named its 2008 Memorial Scholarship winner.

Awarded annually to one high school senior, the scholarship was established over 20 years ago. To be eligible, the student must be a St. James Mercy employee or child of an employee, be accepted by an institution of higher learning, and submit an application and letters of reference.

Mathew will apply the $500 scholarship toward his education at Onondaga Community College, where he will study Fire Science/Arson Investigation. An active community member, he serves as a volunteer for the South Hornell Fire Co., is an Emergency Medical Technician, and has taken several fire fighting classes.

Mathew’s parents are father Mike, and mother Tammy Donovan, who is a radiologic technician for Dr. Daniel Downs in Hornell.

Seven talented and ambitious students applied for the 2008 Memorial Scholarship. St. James Mercy congratulates Mathew and sends best wishes to him and the other six candidates, as they pursue their careers and continue to serve their communities.

Hornell, NY…St. James Mercy Hospital’s Ultrasound department has been awarded three-year accreditation for its services related to diagnosis of vascular disease. The recognition was announced in April by the Intersocietal Commission for the Accreditation of Vascular Laboratories.

St. James Mercy is one of a select number of laboratories in the U.S., Canada and Puerto Rico that meets or exceeds the standards for noninvasive vascular testing. It reflects the hospital’s high level of patient care and quality testing procedures.

Cardiovascular disease – disorders of the heart and blood vessels – is the leading cause of death in the U.S., costing over $83.7 billion annually in health services, medications, and lost work time due to disability. Stroke – a disorder of the blood supply to the brain – is the third leading cause of death and disability, with 500,000 new strokes occurring each year.

One American dies every 32 seconds of cardiovascular disease. In addition, each year two million people in the U.S. develop deep vein thrombosis (DVT, or blood clots in the veins). This affliction becomes life threatening when the clot breaks loose and travels to the lungs. Early detection of cardiovascular disease is possible through the use of noninvasive vascular testing performed at facilities like St. James Mercy.

“This accreditation sets us apart in regards to quality of care for patients to come in for vascular assessment,” said Mary LaRowe, President and CEO of St. James Mercy. “The accreditation is a unique and important distinction, reflecting our rigorous quality standards. We are grateful to our Ultrasound staff for their many contributions to this recognition, and especially to Dr. Spencer Annabel for his leadership during the demanding accreditation process.”

In addition to the vascular laboratory accreditation, St. James Mercy has a special program in place to prevent deep vein thrombosis (DVT). “Patients who are inactive during their hospital stay are often prone to blood clots, which can lead to serious complications such as stroke,” said Ms. LaRowe. “All patients are evaluated when admitted and if they are at risk for DVT, a preventive program is ordered to minimize the chance of complications. This again reflects our commitment to quality and improving patient comfort and outcomes.”

Hornell, NY… It has been ten years since St. James Mercy’s Infant Care Program opened its doors. The center recently marked its tenth anniversary, which first began serving children in April, 1998.

Over the past 10 years, the St. James Child Care Program has registered over 16,500 visits and today serves 30 children on average per day, ages 6 weeks to 10 years. “Child care is an ever-changing industry, and we must grow and respond to meet the needs of today’s children and our community,” said Bonnie Schuster, Director.

St. James Mercy’s Child Care Center is staffed with 10 highly qualified personnel. The staff is dedicated to providing a safe and nurturing program, focusing on a balance of growth in four areas: children's physical, social, psychological and intellectual development.

Any St. James Mercy employee or non-employee can register a child at the center. “We are grateful to the support of St. James, the parents, and the community for a successful first ten years,” said Bonnie. “Our staff is simply the best, and we thank each and every one of them for the quality work they do everyday to keep children happy and safe.”

For more information on day care options call Bonnie Schuster, Director, at 324-5016.

Hornell, NY – St. James Mercy Foundation is pleased to announce that its 5th Annual Golf Tournament at Twin Hickory Golf Club on June 6, 2008 raised over $20,470 from the support of our local community members, area businesses and health system vendors.

This year’s tournament winners are Jim Nicoloff, Jerry Partridge, Mike Egmond and Mike Brewer. Their names will be added to a plaque in the hospital that showcases the winners and funds raised each year to recognize and highlight this significant event.

All proceeds from the event will directly benefit the health care needs of our local community. There were many great contests, prizes and drawings, including a chance to win a car courtesy of Maple City Dodge on hole #9. This year’s tournament Event Sponsor was Steuben Trust Company. Some other significant tournament sponsors were Excellus Blue Cross/Blue Shield, The Bonadio Group, LeCessee Construction, Razak & Associates, ComTon, Inc., ALSTOM, and Simmons-Rockwell.

An awards ceremony and a Sterns chicken dinner followed the event in the club house. “I am very excited about this year’s success and look forward to the tournament next year,” said Danielle White, Executive Director, St. James Mercy Foundation.

Hornell, NY…Governor David Paterson proclaimed May 14, 2008 as “Health Care Auxilian Day” in New York State. St. James Mercy Health System is joining hospitals across the state in recognizing the dedicated auxilians who annually donate over five million hours of service to their health care facilities and communities. St. James Mercy will honor its 165 Auxiliary members at a luncheon on June 10.

Founded in 1904, St. James Mercy’s Auxiliary volunteers thousands hours each year toward fundraising and community service projects. In 2007, Auxiliary members raised more than $19,000 to purchase much-needed equipment for the hospital and nursing home including ICU beds, furniture for maternity, and grants to support adult day care and McAuley Manor programs. The Auxiliary manages the gift shops at Mercycare and the hospital, as well as coordinates events to benefit the health system including book fairs, Tree of Life program, uniform sales, food fairs and bazaars. In addition, the Auxiliary was a recipient of the 2007 Health Association of New York (HANYS) “Auxiliary Advocacy Recognition Award” for its commitment as an advocate for St. James Mercy Health System.

According to Mary LaRowe, President and CEO of St. James Mercy, “The Auxiliary makes it possible for us to fulfill our mission – to be a healing presence in our rural communities, and address the needs of the poor, underserved and disadvantaged. These volunteers often work behind the scenes to provide comfort and support to patients, families and staff. We are so fortunate to have this dedicated and talented group, committed to serving the many needs of people who come to us for care.”

St. James Mercy’s volunteer corps is led by Nancy Bartell, President. Rosemary Clifford serves as Vice President; Carol Berry, Auxiliary Secretary; Margaret Cannon; Gift Shop Secretary; Sandra Conway, Auxiliary Treasurer; and Betty Arcangeli, Gift Shop Treasurer.

Across New York State there are more than 75,000 health care auxilians who initiate, fund, and volunteer for a wide variety of patient and family care services. In addition, auxilians provide advocacy support for health care reform. “For 104 years, our Auxiliary members have been active and vital, giving their time, energy and effort to better the lives of patients,” said Ms. LaRowe. “They are special people who play a vital role as health care ambassadors to our communities.”

Hornell, NY….St. James Mercy Health System is pleased to announce that Laurie House, DPT, has joined the physical therapy clinical team located at the Mercycare campus.

Dr. House’s primary focus will be in providing treatment to short-term rehabilitative patients. She attended Ithaca and Daemen Colleges and completed her doctoral degree in Physical Therapy. A native of Arkport, she was a member of St. James Mercy’s “New Visions” program class of 2000. Dr. House’s professional interests include sub-acute rehabilitation and treatment of athletes, and she is also a fitness and outdoor enthusiast.

Hornell, NY – The Hornell Rotary Club has engaged the laboratory services of St. James Mercy Health System for its annual Community Blood Screening. The screening will be offered from 6:00 to 10:00 AM on Saturday May 17, 2008 in the St. James Mercy Cafeteria, please use the Canisteo Street Entrance.

The Community Blood Screening Program serves as an early warning system for participants in identifying current or potential health problems. A comprehensive blood screening is conducted for a $35 fee with the results sent to the participant’s physician. Additional screening for Prostate and Colo-rectal Cancer are available for an additional fee as well.

Interested participants are asked to contact the Community Services Office at St. James Mercy Health System at (607) 324-8188 to register.

Hornell, NY...The St. James Mercy Foundation is pleased to announce its 5th Annual Golf Tournament at Twin Hickory Golf Club on June 6, 2008 with a shotgun start at 9:00 AM - rain or shine.

There will be many great prizes and drawings, including a chance to win a car courtesy of Maple City Dodge.

A limited number tournament sponsorships and teams are still available. Food and beverages will be provided on the course and a dinner will follow the event in the club house. Payment is due at the time of registration. The registration deadline is May 30, 2008.

All proceeds from the event will directly benefit the health care needs of our local community. The 2007 tournament raised $18,950 for the hospital.

For more information about the golf tournament, contact Jennifer Bixby at the St. James Mercy Foundation at 324-8135.

Hornell, NY…At a recent Foundation board meeting, St. James Mercy Health System formally acknowledged Mrs. Jane Karlsten of Arkport, who facilitated the realization of a new helipad in August 2007.

St. James Mercy’s helipad is a specialized area that allows Mercy Flight and other emergency helicopters to land on hospital property, and efficiently transport patients from the hospital’s emergency room to a tertiary or trauma facility. Helicopters, generally, can land on any flat area; however a fabricated helipad, like the hospital’s helipad, provides a clearly marked, hard landing surface away from potential obstacles. The helipad at St. James Mercy is constructed of concrete and brightly marked with a circle and letter "H", for visibility from the air.

The project was initiated by Mrs. Karlsten following a personal experience. She identified the need to improve transfer time of patients, thereby accelerating treatment times following patient transfers. Her ability to communicate this to the community, facilitate support from legislative leaders, as well as her significant gift of funding, made the project a reality.

“Mrs. Karlsten saw a clear need to enhance emergency services locally, and took the initiative to make it happen,” said Mary E. LaRowe, St. James Mercy President and CEO. “We are very grateful for her foresight and generosity, especially in helping St. James Mercy serve patients who require transport to a tertiary or trauma center as quickly as possible.” To acknowledge Mrs. Karlsten, the hospital presented her with a large framed picture commemorating the helipad ribbon cutting.

Hornell, NY…St. James Mercy Health System is joining hospitals nationwide in observing “Cover the Uninsured” Week, April 27th – May 3rd.

St. James Mercy will offer two informational events to help uninsured and under-insured people learn about health care coverage programs:

o St. James Mercy Child Care Center, DeSales Hall in Hornell, April 30th,2:00 – 6:00 pm

o Hornell Wal*Mart entrance, May 1st, noon – 3:00 pm Information will also be available in the Hospital Lobby throughout the week.

According to census data, 47 million Americans are uninsured. Nine million are children, and more than 8 out of 10 are in working families. “The problem of the uninsured continues to grow,” said Sharon McQuate, VP Mission Services for St. James Mercy. “15.8 percent of the total U.S. population was uninsured in 2007, up from 15.3 percent the previous year. The percentage of the uninsured non-elderly population has climbed steadily from 15.9 percent in 1994 to 17.9 percent in 2006.”

Ms. McQuate continued, “St. James Mercy’s mission states that we are committed to being a transforming, healing presence within the rural communities we serve, particularly addressing the needs of the poor, underserved and disadvantaged. As such, we have a variety of services already in place to help people get needed health care services,” including:

- Financial Counseling Services, which comprise a staff of three specialists to assist un-insured and under-insured patients. Several programs are available at St. James Mercy including an interest-free payment arrangement; referral to NYS medical assistance programs; and Charity Care program. Through the Charity Care program, for example, a family of four with annual income up to $61,950 can qualify for assistance. St. James Mercy’s customer-friendly financial counseling specialists help people find the most suitable program, to expedite medical treatment for themselves or family members. To make an appointment, call 607-324-8142 or 607-324-8000.

- The Wellness Council of the Southern Tier, part of New York’s network of 54 community-based cancer screening programs. It provides low-income, uninsured and under-insured women and men access to comprehensive breast, cervical and colorectal cancer screening exams and treatment services. Over 100 health care providers in the greater Steuben Co. area are part of the Wellness Council network. The Wellness Council also partners with St. James Mercy to operate a mobile mammography van to reach outlying areas. To determine eligibility or to enroll, phone 324-8103 or 877-778-6857.

- MOMS/PCAP Program, which offers on-site Medicaid enrollment for pregnant women to cover their health care needs and those of their unborn baby and any uninsured children. Based on household income, initial coverage is guaranteed for 45 days. Then upon completion and approval of the Medicaid application, coverage is provided for the entire pregnancy and two months after delivery, and one year for the baby. Eligibility income guidelines extend to 200% of the federal poverty level. Women with primary medical insurance can also be eligible for Medicaid, with the primary medical insurance paying claims first, and Medicaid picking up any remaining medical bills or co-pays. Women are referred to MOMS/PCAP by a health care provider. For more information about the program or physician referral, call 607-324-8760.

St. James Mercy also can help patients and families locate a physician. Visit www.stjamesmercy.org and click on “find a physician”, or call 324-8000 and ask for the Medical Staff Coordinator.

Hornell, NY…. St. James Mercy Health System is participating in a nationwide effort to highlight the importance of advance healthcare decision making.

On April 16th – National Healthcare Decisions Day – St. James Mercy will provide information and tools to help people talk about their wishes with family, friends and healthcare providers, including how to execute a healthcare power of attorney and living will.

Experts from St. James Mercy will be available from 10 a.m. - 2 p.m. in the hospital lobby at 411 Canisteo St. and at Wegmans in Hornell.

“Our goal is to help people understand the importance of advance healthcare decisions and how to make their wishes known,” said Sharon McQuate, Vice President of Mission Services at St. James Mercy. “This reduces the struggle families and healthcare providers go through in making difficult decisions, when there is no guidance from the patient. Making your decisions known helps everyone be better equipped to address issues before a crisis occurs, as well as honor your wishes.”

For more information about advance healthcare directives or National Healthcare Decision Day, visit www.nationalhealthcaredecisionsday.org or call St. James Mercy at 324-8229 (Case Management) and 324-8153 (Spiritual Care).

Hornell, NY…. St. James Mercy Health System is joining hospitals across the country in observing National Healthcare Access Personnel Week, March 30 – April 5.

“The people who work in Patient Access are extremely important, because of their ability to impact and improve the patient experience,” said Mary Gallagher, Manager of Patient Access Services at St. James Mercy. “We are proud of the high quality of our staff and hope to make the community more aware of the vital role they fulfill.”

The 21 people employed in Patient Access at St. James Mercy offer a multitude of services and act as goodwill ambassadors for the hospital. “Our main goal is to help patients obtain coverage for their medical bills, whether through their own health insurance, self-payment, hospital resources like charity care for people who do not have insurance and do not qualify for Medicaid, or an outside source like Medicaid,” said Ms. Gallagher. “In addition, we offer many other services to help patients with their medical needs, such as financial counseling, insurance verification, self-pay support, and convenient scheduling. We strive to make people’s experience as smooth and simple as possible.” The department also oversees the switchboard and paging system, a crucial function in the hospital.

St. James Mercy’s Patient Access department is part of the Revenue Cycle Team, which includes Patient Access/Registration, Patient Financial Services, and Medical Records.

“Our Patient Access registrars and switchboard operators initiate the revenue cycle process at St. James Mercy,” said Tamara M. Dickey, Director Revenue Cycle. “Their helpful and friendly approach helps our patients feel comfortable while providing personal information. We congratulate the staff and manager for the great jobs they perform on a daily basis.”

According to Jennifer Sullivan, Chief Financial Officer, "The Patient Access team at St. James Mercy helps our patients and their families through many complex tasks, including physician referrals, obtaining insurance authorizations, collecting payment at time of service, and financial counseling. This team is vital to our patients and to our operations."

St. James Mercy is recognizing its Patient Access staff by hosting a luncheon and in-house activities to help employees and patients better understand the department’s services. The celebration is sponsored by the National Association of Healthcare Access Management (NAHAM).

For more information about Patient Access services at St. James Mercy call 607-324-8278.

Hornell, NY...Along with thousands of hospitals across the United States, St. James Mercy Health System is voluntarily announcing scores from patient experience surveys collected between October 2006 and June 2007.

Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) – the national standard in hospital patient data collection – is a behavior-based measurement of patients’ experiences and healthcare provider behaviors.

“We chose to voluntarily participate in both collecting and announcing our HCAHPS data because we value transparency,” said Mary E. LaRowe, President and CEO of St. James Mercy Hospital. “While there is always room to improve upon our commitment to patient-centered care, we are pleased with the good scores in several areas that are very important to patients -- responsiveness of staff, communication about medications, and discharge information.”

St. James Mercy Hospital can be compared against other hospitals using statistical tools available to the public at the Hospital Compare website (http://www.hospitalcompare.hhs.gov). New data will be aggregated quarterly into a report that compiles data from the past 12 months.

Hornell, NY...St. James Mercy Health System is pleased to announce that Edward Flaschner, MD will be joining St. James Mercy as a hospitalist on April 1, 2008.

Dr. Flaschner is a Board-certified Internist currently practicing in Fresh Meadows, NY. He completed his medical doctorate at New York Medical College, an internal medicine internship at Mount Sinai Hospital, and his residency at Long Island Jewish Hospital.

For the last 25 years, Dr. Flaschner has served as an attending physician at Saint Barnabas Hospital (Bronx), Long Island Jewish Hospital, and Northshore University Hospital (Manhasset). He also has worked as a consulting physician to the nursing home industry.

Hospitalists are physicians who specialize in adult medicine and whose sole responsibility is caring for hospitalized patients, from admission through discharge. They work closely with each patient’s primary care physician to provide high quality and well-coordinated care.

According to Susan Wesley, MD, Senior Vice President of Medical Affairs at St. James Mercy, “Dr. Flaschner is a seasoned physician who brings a strong background in inpatient care to St. James Mercy. We are confident that he will be a successful member of our hospitalist team and well-accepted by patients.” Dr. Flaschner will be relocating to the Hornell area in the near future.

Hornell, NY...St. James Mercy Hospital announced that its School of Radiologic Science has received the maximum eight-year accreditation by its governing body, Joint Review Committee on Education in Radiologic Technology (JRCERT).

JRCERT is the accrediting organization for the United States Department of Education. Radiologic students must graduate from a JRCERT-accredited program to be eligible for national certification.

Accreditation is determined by nine stringent standards, which comprise 100 individual objectives. “The process of accreditation is an arduous but necessary process,” said Lynne Freeland, Director of St. James Mercy’s School of Radiologic Science. “JRCERT sends in a team for two days to evaluate the content and implementation of our program, interview staff and students, score us on the 100 objectives, and identify those that need to be corrected. We had only one objective that needed attention, and once that was addressed we awaited the final report.” St. James Mercy received notice of its accreditation on March 7.

Eight years is the maximum accreditation awarded to programs like St. James Mercy’s School of Radiologic Science. “This means that our Program met or exceeded the JRCERT standards,” said Freeland. “In addition to St. James Mercy, it also extends to our four other clinical sites -- Olean General, Jones Memorial, Nicholas Noyes, and Bath VA Medical Center.” This is the second time St. James Mercy’s School of Radiologic Science Program has been awarded eight-year accreditation. The next on-site process will take place in 2015.

Located in Hornell, New York, St. James Mercy’s School of Radiologic Science was founded in 1949 under the direction of William J. MacFarland, MD. The two-year certificate program prepares students for a challenging and rewarding career as qualified radiographers, with a focus on radiography, computed tomography, and other imaging modalities. The program graduates fourteen certified students per year.

Hornell, NY…St. James Mercy Health System announced that Sharon M. McQuate has been selected as Vice President, Mission Services, effective March 3, 2008.

Ms. McQuate’s responsibilities will include the oversight, promotion and integration of the mission, vision and values throughout St. James Mercy Health System. She will also be integral to furthering St. James Mercy’s commitment to the poor and underserved.

Ms. McQuate comes to St. James Mercy with extensive mission leadership experience. Since 1993 she has held leadership positions in religious studies, operations and education, including Vice President, Mission for Our Lady of Bellefonte Hospital in Ashland, KY; Associate Director of Operations for United States Catholic Mission Association in Washington, DC; and Director of Operations for the National Conference of Catechetical Leadership, Washington, DC. She also served as Director of Religious Education for St. Hugh’s Parish in Greenbelt, MD.

According to Mary E. LaRowe, President and CEO of St. James Mercy Health System, “We are extremely fortunate to bring someone of Ms. McQuate’s caliber to our organization. This position reflects the very foundation of St. James Mercy, requiring specialized skills that address value-based questions, concerns and policies. Ms. McQuate has demonstrated her ability to lead organizations through the myriad of issues surrounding pastoral and spiritual care. We look forward to her full participation in helping St. James Mercy fulfill its mission to the community and surrounding area.”

Ms. McQuate has a Masters in Liturgical Studies from The Catholic University of America (Washington, DC) and a Bachelor degree in Religion from La Salle College (Philadelphia). She also has completed Doctoral coursework in Spirituality from The Catholic University of America. Ms. McQuate has been a member of The Catholic Health Association and served on various community boards throughout her career. She currently resides in Flatwoods, KY and will be relocating to Hornell in the near future.

Founded in 1890, St. James Mercy Health System is a non-profit health system sponsored by the Sisters of Mercy, in Hornell, New York. Its 225 beds provide a full range of services including Emergency, Medical, Surgical, Adult Psychiatric, Adolescent Psychiatric, Surgical, OB-Gyn, Addiction Treatment, Dialysis, Adult Day Care, and Behavioral Health Day Treatment. Committed to its mission – “to be a transforming, healing presence within the rural communities we serve, particularly addressing the needs of the poor, underserved and disadvantaged” – St. James Mercy is a member of Catholic Health East, a multi-institutional system comprised of over 130 facilities, including 33 acute care hospitals. For more information visit www.stjamesmercy.org.

Hornell, NY….St. James Mercy Health System is pleased to announce that Varinder (Rick) Grewal, DDS, has joined St. James Mercy effective January 31, 2008.

Dr. Grewal is a general practice dentist who most recently worked at St. Joseph’s Hospital and Medical Center in Paterson, NJ, where he served as Chief General Practice Resident. He completed his Residency at Brookdale University Hospital and Medical Center (Brooklyn, NY) and his Doctorate of Dental Surgery (DDS) at Howard University College of Dentistry (Washington, DC). During his academic career, Dr. Grewal completed various research and teaching projects in community dentistry and oral health, with a specific interest in pediatric dentistry.

According to Susan Wesley, MD, Senior Vice President of Medical Affairs at St. James Mercy, “Dr. Grewal will be a welcome addition to our busy dental clinic. He has excellent credentials and will work closely with Dr. Veazey to enhance St. James Mercy’s oral health services to Hornell and surrounding communities.”

Dr. Grewal’s practice is located at the Sister René Dental Clinic at 17 Seneca St. in Hornell. For more information or to schedule an appointment, call 607-324-1655.

Hornell, NY….St. James Mercy Health System is pleased to announce that Andres Rubert, MD will be joining St. James Mercy on December 3, 2007.

Dr. Rubert is a Board-eligible Obstetrician and Gynecologist currently practicing in the New York City area. He completed his Medical doctorate at the University of Arizona in 1982, and completed a pediatrics internship at the University of Florida. He pursued his Obstetrics and Gynecology internship in Orlando, Florida and completed his residency program in 1987. Dr. Rubert went on to serve as Chief Resident at the University of Tennessee and then joined the Pelvic Surgery Fellowship at the same institution.

For the last twelve years, Dr. Rubert has held positions as an Obstetrician and Gynecologist at Queens-Long Island Medical Group in Babylon, New York and at North Shore University Hospital in Plainview, New York. His particular interests include infertility, reproductive medicine, adolescent gynecology, and laparoscopic surgery.

According to Susan Wesley, MD, Senior Vice President of Medical Affairs at St. James Mercy, “We are very fortunate to bring someone with Dr. Rubert’s vast experience to Hornell. He is an excellent OB/GYN physician who will fit in very well with our community. Dr. Rubert is looking forward to relocating to a rural area and finds the people in Hornell to be warm and engaging. We are confident he will have a very successful practice here.”

His office practice will be located temporarily on the 3rd floor of St. James Mercy Hospital, until another location is available. For more information or to schedule an appointment, call 607-324-8240.

Hornell, NY – The St. James Mercy Foundation announced today that they have received commitments exceeding $237,000 towards their Annual Campaign Goal of $285,000. A few of the donors include ALSTOM, Excellus Blue Cross Blue Shield and the LPGA Corning Classic. We are truly grateful for their continued support and for the support of our many other donors to the Foundation.

Since its inception, the St. James Mercy Foundation has provided a vital source of funding for capital improvements, technological advancements and program enhancements that have served to support and strengthen the mission of St. James Mercy Health System and thus our community.

Donations to the 2007 Annual Campaign will be placed in the general fund of the Foundation to be used where there is greatest need unless otherwise noted. A few projects the Foundation has helped fund this year already include the Reach Out and Read Program for pediatric patients, new hemodialysis machines, physical therapy equipment, and a jaundice bilimeter for newborns.

Once again, we turn to you and our community, to help us meet this challenge of raising $285,000 by the end of 2007 with a charitable gift at a level within your means. We appreciate your continued support!

Hornell, October 26, 2007 – St. James Mercy Foundation is pleased to announce that over $36,000 was raised from the proceeds of the fifth Annual Fall Harvest Ball to benefit St. James Mercy Health System. The event was held on October 6, 2007 at the Hornell Knights of Columbus. Major event sponsors for the evening were Steuben Trust Company and Sodexho. Other supporters of the evening included hospital vendors, area businesses and private donors.

“We greatly appreciate the generous support of our partners, friends and families of the Healthcare System. They are very important to us, and without their support, this event would not have been possible. Their support really makes a difference for us,” said Danielle White, Executive Director - St. James Mercy Foundation.

The theme for this year’s event was “Oh What a Night.” As 135 guests were welcomed, they began the evening with a cocktail hour and throughout the evening they also enjoyed an outstanding band, “Nik & The Nice Guys” of Rochester, with dancing and an elegant dinner. Our guests were also invited to take part in a Silent Auction which had many great items to offer, including a get-a-way vacation to Nova Scotia, luxurious hotel packages, an in-home, 5-Star dinner prepared by Vasile’s Catering and a gorgeous wine hutch donated by Davidson’s Furniture. All of the items were donated by area businesses and private individuals.

The event was fantastic and a great deal of effort went into making this an evening to remember. Again, we want to thank everyone for supporting our organization and would like to give a special thanks to our committee members, who planned the event for over one year. We hope to continue this wonderful tradition for years to come.

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